Irma Dorado
Ventas
Pomona,CA
Summary
Dynamic manager with a proven track record at Tienda Comercial Oxxo, excelling in team leadership and operations management. Enhanced customer satisfaction through effective dispute resolution and strategic planning. Committed to fostering cross-functional teamwork and mentoring, driving performance improvements and maintaining a high-quality service environment.
Overview
5
5
years of professional experience
Work History
Manager
Tienda Comercial Oxxo
02.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
GED -
Escuela Benito Juárez
Zacatecas05.2026
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Customer service
Cross-functional teamwork
Timeline
Manager
Tienda Comercial Oxxo
02.2021 - Current
GED -
Escuela Benito Juárez