Irma Gonzalez
Conroe,TX
Summary
Enthusiastic server with 4 years of hospitality experience. Strong leader highley skilled at training on coming staff. Expert at proving great customer service with enthusiasm and efficiency. Personable individual possessing strong work ethic and great flexibility.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server Trainer
Gringos Tex Mex
Conroe, TX
11.2023 - Current
- Provided one-on-one support to ensure successful completion of training objectives.
- Coached staff members on best practices for optimizing server performance levels.
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
Server
Gringos Tex Mex
New Caney, TX
08.2019 - 10.2023
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Assisted in training new servers.
- Maintained records of transactions made during shift as required by law or company policy.
Education
Associate of Arts - Business Administration
Lone Star College System
Spring, TXSkills
- POS Operation
- Strong Leadership
- Training Expertise
- High-Volume Dining
- Leader and Team Building
- Positive and Professional
- Guest Relations Management
- Strong Work Ethic
Languages
Spanish
Native/ Bilingual
Certification
- TABC Certification
- Food Handlers Certification
- NARCAN Certification
Timeline
Server Trainer
Gringos Tex Mex
11.2023 - Current
Server
Gringos Tex Mex
08.2019 - 10.2023
Associate of Arts - Business Administration
Lone Star College System
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