Irma Guerrero
Conroe,Texas
Overview
25
25
years of professional experience
Work History
Office Manager
Paloma Lease Service
08.2011 - 05.2022
- Managed day-to-day office operations, ensuring efficiency and organization in administrative tasks
- Develop and implement office policies and procedures to ensure operational efficiency and compliance with health and safety regulations.
- Strong organizational skills, attention to detail, proficiency in office software (Microsoft Office, excel, ISN Network, Oracle Business Network, ADP payroll, Quickbooks), and excellent communication abilities.
- Tech-savy with account payable and receivable. Creating vendor and customer invoices.
Customer Service Manager
Logix Communications
06.1997 - 09.2007
- Dynamic and results-driven Call Center Manager with over 10 years experience leading high-performance teams.
- Oversaw a team of 50+ call center agents, ensuring World Class Service and meeting performance metrics.
- Implemented new training programs and performance improvement initiatives, resulting in an increase in customer service satisfaction.
- Collaborated with cross-functional teams to resolve escalated customer issues and improve overall customer service experience.
Timeline
Office Manager - Paloma Lease Service
08.2011 - 05.2022
Customer Service Manager - Logix Communications
06.1997 - 09.2007