Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Irma Lerma-Dominguez

NH

Summary

Dynamic and results-oriented professional with a proven track record at TJX Marshalls. Excelled in enhancing customer satisfaction and loyalty through exceptional customer service and teamwork. Skilled in multitasking and problem-solving, significantly improving store performance and appearance. Demonstrates strong time management and collaboration abilities, driving positive outcomes in fast-paced retail environments.

Overview

3
3
years of professional experience

Work History

Sales Associate

TJX Marshalls
06.2024 - Current


  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Sales Associate

Savers Thrift Store
01.2024 - 06.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Produce Associate

Demoulas Market Basket
08.2022 - 01.2024
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
  • Assisted with bi-annual inventory counts.
  • Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
  • Collaborated with fellow associates to maintain adequate stock levels during peak shopping hours, minimizing customer wait times.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Improved store safety by quickly addressing spills, broken containers, or other hazards in the produce section.
  • Assisted in the training of new produce associates, sharing knowledge and best practices for job success.
  • Assisted customers in locating specific items within the produce area, ensuring they found what they needed efficiently and effectively.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Busperson

Bud's Restaurant
06.2022 - 07.2022
  • Supported team members in handling large parties, ensuring smooth service and satisfied customers.
  • Contributed to a positive work atmosphere by consistently demonstrating professionalism and teamwork.
  • Ensured a comfortable dining experience by promptly attending to any spills or accidents in the dining area.
  • Promoted a safe working environment by consistently following proper sanitation procedures when handling dishware and utensils.
  • Ensured proper table settings, adhering to restaurant standards for an aesthetically pleasing environment.
  • Increased efficiency by restocking service stations with necessary supplies during shifts.

Education

High School Diploma -

Nashua High School North
Nashua, NH
06-2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

TJX Marshalls
06.2024 - Current

Sales Associate

Savers Thrift Store
01.2024 - 06.2024

Produce Associate

Demoulas Market Basket
08.2022 - 01.2024

Busperson

Bud's Restaurant
06.2022 - 07.2022

High School Diploma -

Nashua High School North

Similar Profiles

CREATE PROFILE
Irma Lerma-Dominguez