Irma Mondragon
Plant City
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
4
4
years of professional experience
Work History
Receptionist
FG Cleaning
Plant City
10.2022 - Current
- Scheduled appointments and coordinated meeting times for staff and clients.
- Updated client information in the company database accurately and promptly.
- Collaborated with cleaning staff to ensure smooth communication across teams.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Education
Strawberry Crest High School
Dover, FLSkills
- Telephone etiquette
- Problem solving
- Team collaboration
- File management
- Documentation and reporting
- Task prioritization
- Client communication
- Time management
- Recordkeeping and bookkeeping
Languages
Spanish
Native/ Bilingual
A1
Timeline
Receptionist
FG Cleaning
10.2022 - Current
Strawberry Crest High School