Irma Sullivan
Fort Worth
Summary
Offering strong communication and organizational skills, eager to learn and develop in a sales environment. Delivers ability to quickly grasp new systems and procedures while maintaining an attention to detail. Ready to use and further develop customer service and sales abilities in a leasing consultant role.
Overview
3
3
years of professional experience
Work History
Cashier
The Pizza Bistro
Fort Worth, Tx
01.2024 - 08.2025
- Aided customers with their orders in person and over the phone.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions accurately using point-of-sale system.
- Engaged customers with menu knowledge, promoting specials and upselling items effectively.
- Promoted store promotions and our rewards program to increase overall sales revenue.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Built relationships with customers to encourage repeat business.
- Relaid customer requests to management to further improve their dining experience.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Entrusted with opening and locking up the restaurant.
- Assisted in inventory management by restocking supplies and tracking product levels.
- Collaborated with team members to ensure smooth service during peak hours.
- Trained new cashiers on register operation and customer interaction protocols.
- Assisted in deliveries to customers as a delivery driver.
Breakfast Attendant
Comfort Suites
Abilene, Tx
05.2022 - 08.2022
- Managed inventory levels for food supplies, preventing shortages and ensuring freshness.
- Maintained cleanliness and organization of dining area, enhancing guest experience and satisfaction.
- Assisted guests with inquiries about menu options and dietary restrictions, providing personalized service.
- Collected guest feedback to identify areas for improvement in breakfast offerings and services.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
- Entrusted to open the dining area and prep for service.
- Prepared and served breakfast items, ensuring quality and presentation met guest expectations.
Cashier
Bahama Breeze Snow Cones
Stephenville, Tx
03.2022 - 05.2022
- Provided exceptional service to customers in a fast paced environment.
- Processed customer transactions accurately using a point-of-sale system.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
- Contributed to a clean and safe environment, performed regular sanitation of work area.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted with promoting the business on social media.
- Entrusted with closing the stand.
Education
BBA - Business Administration And Management
Tarleton State University
Stephenville, Tx05-2026
Skills
- Customer service
- Customer assistance
- Proficiency in Microsoft Office
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Money handling
- Payment processing
- Issue resolution
Timeline
Cashier
The Pizza Bistro
01.2024 - 08.2025
Breakfast Attendant
Comfort Suites
05.2022 - 08.2022
Cashier
Bahama Breeze Snow Cones
03.2022 - 05.2022
BBA - Business Administration And Management
Tarleton State University