Irma Wren
Spring Valley,CA
Summary
Proven track record in enhancing customer satisfaction and retention, notably at Legacy Hotel and Resort, by leveraging exceptional customer service and time management skills. Excelled in streamlining appointment scheduling and maintaining high hygiene standards, contributing to a professional work environment. Proficient in cash handling and inventory management, ensuring operational efficiency.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Legacy Hotel and Resort
San Diego, CA
06.2021 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Cosmetologist
Legacy Hotel Spa Resort
San Diego, CA
06.2021 - 04.2023
- Inventory
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Answered phone calls and emails to schedule client appointments.
Cosmetologist
Sycuan Casino Resort
El Cajon, CA
05.2018 - 10.2020
- Inventory
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Cosmetologist
Hyatt
San Diego, CA
09.2014 - 06.2018
- Inventory
- Front desk
- Sanitation protocol
Inventory Specialist
CDM Supplies
Santee, CA
02.2011 - 11.2012
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Price merchandise in warehouse and website
- Input products onto different platforms
Education
Cosmetology
Marínelo School of Beauty
El Cajon, CA03.2014
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Inventory
- Organization
- Word document
- Excel
- Photoshop
- Detail oriented
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Legacy Hotel and Resort
06.2021 - 04.2023
Cosmetologist
Legacy Hotel Spa Resort
06.2021 - 04.2023
Cosmetologist
Sycuan Casino Resort
05.2018 - 10.2020
Cosmetologist
Hyatt
09.2014 - 06.2018
Inventory Specialist
CDM Supplies
02.2011 - 11.2012
Cosmetology
Marínelo School of Beauty