Irma G. Gutierrez
Summary
Dynamic professional with extensive experience in customer service and operations management. At Hope Cancer Clinic, I enhanced guest experiences through effective communication and attention to detail. As Store Manager at 99 Cents Only, I improved customer satisfaction by promptly resolving complaints and maintaining a safe, organized environment. Strong time management and leadership skills drive my success.
Overview
25
25
years of professional experience
Work History
Front Desk Receptionist
Hope Cancer Clinic
01.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Store Manager
99 Cents Only
10.2000 - 06.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Certified Medical Assistant - Certified Medical Assistant
U. S College
Montclair, CA01-2022
Forklift & Electric Pallet Jack Certified - Forklift & Electric Pallet Jack Certified
Bridgeway Forklift
Ontario, CA09-2021
GED -
San Antonio Christian Church
Fontana, CA08-2003
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Sensitive information handling
- Inventory control
- Staff management
- Office management
Languages
Spanish
English
Timeline
Front Desk Receptionist
Hope Cancer Clinic
01.2022 - Current
Store Manager
99 Cents Only
10.2000 - 06.2024
Certified Medical Assistant - Certified Medical Assistant
U. S College
Forklift & Electric Pallet Jack Certified - Forklift & Electric Pallet Jack Certified
Bridgeway Forklift
GED -
San Antonio Christian Church
Similar Profiles
Lianne CruzLianne Cruz
Patient Care Technician at City of Hope - Cancer Treatment Canter of AmericaPatient Care Technician at City of Hope - Cancer Treatment Canter of America
Nicole Sanchez, BSN, RNNicole Sanchez, BSN, RN
Post Anesthesia Care Unit RN at City Of Hope, Comprehensive Cancer CenterPost Anesthesia Care Unit RN at City Of Hope, Comprehensive Cancer Center
Denise JeffriesDenise Jeffries
Family Nurse Practitioner at Hope Clinic/Hope Health TexasFamily Nurse Practitioner at Hope Clinic/Hope Health Texas
Desmarie LeonDesmarie Leon
Front desk associate, front desk receptionist, Shift lead, Sales associate at Agriscape inc.Front desk associate, front desk receptionist, Shift lead, Sales associate at Agriscape inc.
Asia Jones MotleyAsia Jones Motley
Front Desk Security /Front Desk Receptionist at Carepoint Health - Bayonne Medical CenterFront Desk Security /Front Desk Receptionist at Carepoint Health - Bayonne Medical Center