IRUBIEL SOTO
Macomb,IL
Summary
Highly organized Assistant Manager, skilled in leading teams, managing daily operations, and boosting customer satisfaction. Achieved success in increasing sales and profits, resolving customer complaints, and overseeing staff. Committed to providing exceptional customer service and operational compliance. Current student looking to join the workforce to gain real-world experience. The ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Domino's Pizza
Streamwood, USA
05.2019 - 12.2024
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff, and inventory.
- Resolved customer complaints, and handled refunds and returns to promote satisfaction.
- Communicated with clients to address questions, concerns, and needs, and to provide quality customer service.
- Assisted with recruiting efforts by interviewing prospective candidates for open positions.
- Managed store operations independently, ensuring smooth and efficient functioning.
Education
Associate of Arts - Criminal Justice
Elgin Community College
Elgin, IL12-2024
Skills
- Team building
- Customer relations
- Customer service
- Recruitment and hiring
- Decision-making
- Conflict resolution
References
References available upon request
Languages
Spanish, Bilingual
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Domino's Pizza
05.2019 - 12.2024
Associate of Arts - Criminal Justice
Elgin Community College
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