Irvin Henry

• Own end-to-end execution of operational workflows, ensuring delivery against performance targets and service-level expectations
• Built AI-driven dashboards and reporting tools to monitor key performance metrics, enabling data-driven decision-making and optimization
• Partner cross-functionally with leadership teams to identify performance gaps and implement scalable solutions
• Manage and develop teams of 50+ associates and leaders, driving accountability, engagement, and continuous improvement

2018-2023 Promoted through multiple leadership roles within USPS prior to current position

• Owned a portfolio of enterprise accounts, including Temu, AliExpress, and TD Bank, ensuring successful service delivery and alignment with client expectations
• Acted as primary point of contact for enterprise clients, managing relationships, resolving escalations, and driving client satisfaction
• Led a customer-facing team (20+ representatives and customer success advisors) responsible for account coordination and issue resolution
• Partnered with cross-functional teams (operations, logistics, and customer service) to ensure seamless execution and performance against service standards
• Leveraged Salesforce and CRM tools to track account performance, analyze trends, and drive continuous improvement
• Identified recurring service gaps and implemented process improvements to enhance customer experience and operational efficiency

ROKU, Lenovo, HP | Premium Retail Services / BDS Marketing

• Executed regional marketing campaigns and product launches across New Jersey for major consumer technology brands
• Built and maintained strong relationships with retail partners, store leadership, and vendor stakeholders to drive product visibility and sales performance
• Collaborated with brand and field teams to ensure consistent execution of marketing strategies and promotions across locations
• Analyzed sales performance and in-store engagement trends to optimize product placement and campaign effectiveness
• Provided product training and support to retail teams, improving customer engagement and conversion rates
• Acted as a field-level representative for brand partners, ensuring alignment between corporate strategy and in-store execution

Showplace Studios | Rock Ridge Music | Independent Work

• Supported execution of digital marketing campaigns, album releases, and promotional initiatives across studio and label environments
• Executed independent campaigns focused on audience growth, engagement, and content positioning
• Collaborated with artists and teams to promote content across digital platforms, gaining exposure to campaign performance and audience targeting strategies