Irvin Ramirez
Las Vegas,NV
Summary
Motivated Individual with experience in customer service and sales.
Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing
superior customer service.
Overview
3
3
years of professional experience
Work History
Pro Services Specialist
Lowes
Las Vegas, NV
10.2023 - Current
- Created and maintained customer accounts in the company database.
- Resolved customer inquiries through phone, email, and online chat platforms.
- Assisted with onboarding of new customers into the Pro Services program.
- Explained to my customers the difference between all Pro Credit Card. Also, explain our MVP Program.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Process phone cell transaction to all Pro Customer.
- Create Estimate on regular estimates and VSP Estimates.
Millwork Sales Specialist
Lowes Distribution Center
Las Vegas, NM
06.2021 - 10.2023
- Followed up with Customer after Completed sales to asses satisfactions and resolve technical or service concerns
- Educated customer about product features and benefits to aid in selecting best options for each individuals needs.
- Generated new leads and process transaction, return , and refunds.
- Maintained up-to-date knowledge of offers
- Demonstrated product features and answered question
- Analyzed and properly processed products returns, assisting customers with finding alternative merchandise to meet their needs.
- Promote any promotions that Millworks have in the moment.
Retail Sales Associate
Home Depot
Los Angeles, CA
09.2020 - 05.2021
- Greeted customers, helped locate merchandise , and suggested suitable options.
- Reported any guest complaint to manager duty
- Organize return items
- Restock Supplies
- Maintained clean floor and straightened and faced merchandise.
- Promoted clean, safe and neat environment for Residents and staff.
- Overnight shift to do inventory.
Education
Bachelor of Science - Computer Science
WGU University
Utah05-2025
Associate of Arts - Liberal Studies
Los Angeles Southwest College
Los Angeles05-2021
Skills
- Product Sales
- Microsoft Outlook
- Follow-Up Skills
- C
- Bilingual- English , spanish
Languages
Spanish
Professional
Timeline
Pro Services Specialist
Lowes
10.2023 - Current
Millwork Sales Specialist
Lowes Distribution Center
06.2021 - 10.2023
Retail Sales Associate
Home Depot
09.2020 - 05.2021
Bachelor of Science - Computer Science
WGU University
Associate of Arts - Liberal Studies
Los Angeles Southwest College