Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Irvin Ramirez

Las Vegas,NV

Summary

Motivated Individual with experience in customer service and sales.

Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing

superior customer service.

Overview

3
3
years of professional experience

Work History

Pro Services Specialist

Lowes
Las Vegas, NV
10.2023 - Current
  • Created and maintained customer accounts in the company database.
  • Resolved customer inquiries through phone, email, and online chat platforms.
  • Assisted with onboarding of new customers into the Pro Services program.
  • Explained to my customers the difference between all Pro Credit Card. Also, explain our MVP Program.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Process phone cell transaction to all Pro Customer.
  • Create Estimate on regular estimates and VSP Estimates.

Millwork Sales Specialist

Lowes Distribution Center
Las Vegas, NM
06.2021 - 10.2023
  • Followed up with Customer after Completed sales to asses satisfactions and resolve technical or service concerns
  • Educated customer about product features and benefits to aid in selecting best options for each individuals needs.
  • Generated new leads and process transaction, return , and refunds.
  • Maintained up-to-date knowledge of offers
  • Demonstrated product features and answered question
  • Analyzed and properly processed products returns, assisting customers with finding alternative merchandise to meet their needs.
  • Promote any promotions that Millworks have in the moment.

Retail Sales Associate

Home Depot
Los Angeles, CA
09.2020 - 05.2021
  • Greeted customers, helped locate merchandise , and suggested suitable options.
  • Reported any guest complaint to manager duty
  • Organize return items
  • Restock Supplies
  • Maintained clean floor and straightened and faced merchandise.
  • Promoted clean, safe and neat environment for Residents and staff.
  • Overnight shift to do inventory.

Education

Bachelor of Science - Computer Science

WGU University
Utah
05-2025

Associate of Arts - Liberal Studies

Los Angeles Southwest College
Los Angeles
05-2021

Skills

  • Product Sales
  • Microsoft Outlook
  • Follow-Up Skills
  • C
  • Bilingual- English , spanish

Languages

Spanish
Professional

Timeline

Pro Services Specialist

Lowes
10.2023 - Current

Millwork Sales Specialist

Lowes Distribution Center
06.2021 - 10.2023

Retail Sales Associate

Home Depot
09.2020 - 05.2021

Bachelor of Science - Computer Science

WGU University

Associate of Arts - Liberal Studies

Los Angeles Southwest College

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Irvin Ramirez