Irvin Villasenor
Tucson,AZ
Summary
Experienced Retail Sales Associate with a proven track record of exceeding sales goals by providing exceptional customer service. Skilled in product knowledge, merchandising, and building lasting customer relationships.
Overview
9
9
years of professional experience
Work History
Retail Sales Consultant
AT&T
Tucson, AZ
06.2024 - Current
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
RETAIL SALES MANAGER
MobilyLLC
Tucson, AZ
03.2022 - Current
- Trained and developed staff to improve product knowledge and customer service skills
- Managed inventory, merchandising, and pricing strategies to optimize sales performance
- Implemented new sales strategies, leading to improved customer satisfaction and retention
- Provided exceptional customer service resulting in high satisfaction ratings and repeat business
- Collaborated with team to achieve monthly sales goals and exceed targets consistently
- Operated cash registers and processed transactions accurately and efficiently
- Maintained organized and visually appealing store displays to enhance the shopping experience
- Utilized product knowledge to recommend and sell merchandise to customers
- Proficient in POS systems, able to efficiently process transactions and handle cash
- Proven track record of meeting and exceeding sales targets through upselling techniques
- Skilled in providing exceptional customer service and resolving customer issues effectively
- Experienced in working efficiently and delivering exceptional customer satisfaction
SALES ASSOCIATE
Premier Choice
AZ
03.2019 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
CAR DETAILING
Juan & Giovanni Car Details
Escondido, CA
02.2016 - 11.2018
- Knowledgeable about automotive cleaning products and techniques for optimal results
- Proficient in interior and exterior car detailing techniques, including waxing and polishing
Education
GED -
Orange Glen High School
Escondido, CA01.2015
Skills
- Customer service
- Product knowledge
- Communication
- Problem solving
- Time management
- Teamwork
- Cash handling
- Sales techniques
Accomplishments
2 time back to back summit winner.
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Consultant
AT&T
06.2024 - Current
RETAIL SALES MANAGER
MobilyLLC
03.2022 - Current
SALES ASSOCIATE
Premier Choice
03.2019 - 02.2022
CAR DETAILING
Juan & Giovanni Car Details
02.2016 - 11.2018
GED -
Orange Glen High School