Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Irvin Villasenor

Tucson,AZ

Summary

Experienced Retail Sales Associate with a proven track record of exceeding sales goals by providing exceptional customer service. Skilled in product knowledge, merchandising, and building lasting customer relationships.

Overview

9
9
years of professional experience

Work History

Retail Sales Consultant

AT&T
Tucson, AZ
06.2024 - Current
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Handled cash transactions accurately while adhering to established security procedures.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.

RETAIL SALES MANAGER

MobilyLLC
Tucson, AZ
03.2022 - Current
  • Trained and developed staff to improve product knowledge and customer service skills
  • Managed inventory, merchandising, and pricing strategies to optimize sales performance
  • Implemented new sales strategies, leading to improved customer satisfaction and retention
  • Provided exceptional customer service resulting in high satisfaction ratings and repeat business
  • Collaborated with team to achieve monthly sales goals and exceed targets consistently
  • Operated cash registers and processed transactions accurately and efficiently
  • Maintained organized and visually appealing store displays to enhance the shopping experience
  • Utilized product knowledge to recommend and sell merchandise to customers
  • Proficient in POS systems, able to efficiently process transactions and handle cash
  • Proven track record of meeting and exceeding sales targets through upselling techniques
  • Skilled in providing exceptional customer service and resolving customer issues effectively
  • Experienced in working efficiently and delivering exceptional customer satisfaction

SALES ASSOCIATE

Premier Choice
AZ
03.2019 - 02.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

CAR DETAILING

Juan & Giovanni Car Details
Escondido, CA
02.2016 - 11.2018
  • Knowledgeable about automotive cleaning products and techniques for optimal results
  • Proficient in interior and exterior car detailing techniques, including waxing and polishing

Education

GED -

Orange Glen High School
Escondido, CA
01.2015

Skills

  • Customer service
  • Product knowledge
  • Communication
  • Problem solving
  • Time management
  • Teamwork
  • Cash handling
  • Sales techniques

Accomplishments

2 time back to back summit winner.

Languages

Spanish
Native or Bilingual

Timeline

Retail Sales Consultant

AT&T
06.2024 - Current

RETAIL SALES MANAGER

MobilyLLC
03.2022 - Current

SALES ASSOCIATE

Premier Choice
03.2019 - 02.2022

CAR DETAILING

Juan & Giovanni Car Details
02.2016 - 11.2018

GED -

Orange Glen High School
Irvin Villasenor