Isaac Carpentier
Lakeland,FL
Summary
While working at my Publix i have proven time and time again of my abilitys and dependability. During more than two years i have kept up a perfect attendance missing zero days and being late zero days. During my second year evaluation period. I was given the title of role model by reaching one of the highest scores possible. In just two years i was able to be promoted from bagger to cashier and finally customer service staff. I have learned how to handle customers and how to see them as more than customers by building strong relationships, and doing do with a smile on my face.
Overview
2
2
years of professional experience
Work History
Customer Service Staff
Publix
Mulberry, FL
06.2023 - Current
- Managed high call volume while keeping a professional attitude, reassuring customers and allowing for a more trust worthy experience
- Trained new hires on company procedures and the safest and most effective practices for handling customer wants and needs in a timely manner .
- Developed friendships with customers through friendly communication. Allowing for trust to be built in the brand and promoting loyalty.
- Increasing customer satisfaction by quickly addressing concerns and providing effective solutions.
- Responded to customer requests for products, services, and company information.
- Maintained regular self-assessment of performance to identify areas for improvement and implement necessary changes.
- Helping customer by answering questions regarding available merchandise, sales, current prices, and upcoming deal changes.
Education
Mulberry Senior High School
Mulberry, FLSkills
- Customer focus
- Complaint handling
- Critical thinking
- Problem resolution
- Customer relations
- Retail store support
- Conflict resolution
Timeline
Customer Service Staff
Publix
06.2023 - Current
Mulberry Senior High School