ISAAC CASTILLO
Pensacola,FL
Summary
Operations and sales support leader with a background in supervising teams, managing counter sales, and keeping inventory, orders, and schedules on track. Known for resolving customer issues, improving workflow, and supporting training and merchandising efforts that help teams work faster, serve customers better, and meet business goals.
Overview
20
20
years of professional experience
Work History
Inside Sales Representative
Gemaire Distributors
Pensacola, Florida
01.2026 - Current
- Managed counter sales operations for retail customers and walk-in service needs.
- Processed orders, quotes, invoices, and payment transactions with accuracy.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance to customers on selecting appropriate items according to their needs and preferences.
- Developed strategies to increase sales of products in the store.
- Attracted new clients through brand promotion and sales marketing practices.
- Monitored inventory levels and coordinated replenishment for counter merchandise.
- Maintained pricing, product displays, and organized counter presentation.
Sales Support Assistant
Shearer Supply
Pensacola, Florida
01.2024 - 04.2025
- Welcomed customers at counter sales desk and identified product needs to enhance service.
- Answered customer inquiries regarding prices, availability, and product features.
- Refilled counter displays and organized merchandise for improved customer accessibility.
- Trained new employees on effective counter sales techniques to ensure consistent service.
- Maintained cleanliness of checkout area by wiping down counters and restocking supplies.
- Verified shipment labels, counts, and packaging against delivery paperwork.
- Organized stock locations and maintained orderly storage aisles.
- Organized warehouse racks to ensure efficient storage of goods.
- Loaded and unloaded inbound and outbound freight at warehouse docks.
Warehouse/Field Supervisor
Economy Appliance, Heat & Air
Pensacola, FL
11.2020 - 11.2023
- Supervised field operations teams to complete projects within established timelines.
- Monitored employee performance for compliance with regulations and policie
- Planned and scheduled jobs
- Investigated issues and developed effective solutions.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Identified development and improvement areas and set up training to bridge learning gaps.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Sourced suppliers and purchased necessary materials for work.
- Monitor scope of teams' work and have the foresight of any recurring issues.
- Track trends and make improvements to meet proper efficiency levels.
Logistics/Online Sales Supervisor
Target
Pensacola
11.2006 - 07.2020
- Managed logistics operations to ensure timely delivery of goods.
- Business development Executing short and long term goals
- Maximized sales opportunities by developing multifaceted approaches.
- Maintained presentable and attractive sales floor by coordinating moves, overseeing merchandising, and revamping displays.
- Controlled costs, revamping workflows and inventory strategies to minimize waste.
- Boosted efficiency by keeping work areas clean, tidy, and free of debris.
- Developed solid relationships with staff, customers, and vendors.
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
- Boosted product sales through effective collaboration with retailers and sales representatives.
- Maintained customer satisfaction with swift and knowledgeable support on difficult issues.
- Boosted success of in-store representatives through effective mentoring and motivational strategies.
- Improved sales teams' presentations by coaching on proper strategies and refining techniques.
- Maintained employees' knowledge of current company policies, sales and marketing programs, and merchandizing initiatives through regular team meetings.
- Expanded into new markets by launching new product lines and improving customer acquisition strategies.
- Promoted business through diverse direct and indirect marketing strategies.
- Met customer needs by keeping adequate item stocks for common and high-demand items.
- Helped team handle high-volume work by prioritizing tasks and organizing supplies.
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
- Trained junior team members and mentored on important procedures.
- Troubleshot problems and developed successful solutions.
- Collaborated with team members to meet daily demands and handle challenging projects.
- Boosted efficiency by keeping work areas clean, tidy, and free of debris.
- Developed solid relationships with staff, customers, and vendors.
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
- Monitor online sales rate and location accuracy to make improvements to meet deadline accurately.
Education
High School Diploma -
Woodham High School
Pensacola, FL01-2001
Skills
- Sales Strategy
- Customer service
- Logistics Management
- Operations Planning
- Schedule Development
- Project Management
- Site Management
- Technical Support
- Strategic Planning
Timeline
Inside Sales Representative
Gemaire Distributors
01.2026 - Current
Sales Support Assistant
Shearer Supply
01.2024 - 04.2025
Warehouse/Field Supervisor
Economy Appliance, Heat & Air
11.2020 - 11.2023
Logistics/Online Sales Supervisor
Target
11.2006 - 07.2020
High School Diploma -
Woodham High School