ISAAC CAUSEY
Cartersville,GA
Summary
Driven HR leader with military roots and a strong record of exceeding service expectations. Expert in compliance, employee development, and customer-focused solutions. Known for fast resolution, empathy, and collaborative problem-solving.
Overview
14
14
years of professional experience
Work History
Procurement Specialist
TAMPA HOUSING AUTHORITY
01.2021 - Current
- Delivered value-driven, inclusive procurement (26.77% MBE/Section 3 impact)
- Streamlined bidding and improved accessibility to services
- Produced actionable insights through data analysis
Unit Program Coordinator
UNITED STATES AIR FORCE
01.2019 - 01.2020
- Boosted HR satisfaction to 95% via efficient, personalized service
- Managed $800K+ budget and saved $1.5K in Q1
- Reduced discrepancies by 25% through streamlined leave process
Services Support Rep I
TECH DATA CORP
01.2015 - 01.2016
- Liaison for top-tier clients, earning 90%+ satisfaction
- Reduced order errors by 15% through proactive service
- Drove $1M+ monthly revenue via process enhancements
Customer Service Supervisor
UNITED STATES AIR FORCE
01.2013 - 01.2014
- Led 9-member team; improved resolution rate by 40%
- Delivered efficient and empathetic support across 12 HR programs
Earlier Roles in USAF
UNITED STATES AIR FORCE
01.2012 - 01.2013
- Led promotions, onboarding, and relocation services for 5,500+ personnel
- Streamlined evaluations, cut processing times by 30%
- Recognized for exceptional service with 2 major HR awards
Education
Master of Arts - Organizational Management
University of Tampa
Tampa, FL12-2021
Bachelor of Arts - Liberal Studies
University of Tampa
Tampa, FL05-2017
A.A.S. Human Resources Management - undefined
CCAF
01.2014
Skills
- HR Strategy & Development
- Empowered Problem Solving
- Customer-Focused Service
- Process Optimization
- Compliance & Risk Management
- Employee Onboarding & Engagement
- Consultative Support
- Data-Driven Decision Making
Accomplishments
• 30th FSS Noncommissioned Officer of the Year
• Professional HR Team Award
Timeline
Procurement Specialist
TAMPA HOUSING AUTHORITY
01.2021 - Current
Unit Program Coordinator
UNITED STATES AIR FORCE
01.2019 - 01.2020
Services Support Rep I
TECH DATA CORP
01.2015 - 01.2016
Customer Service Supervisor
UNITED STATES AIR FORCE
01.2013 - 01.2014
Earlier Roles in USAF
UNITED STATES AIR FORCE
01.2012 - 01.2013
A.A.S. Human Resources Management - undefined
CCAF
Master of Arts - Organizational Management
University of Tampa
Bachelor of Arts - Liberal Studies
University of Tampa
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