ISAAC COCHRAN
Gainesville,GA
Summary
I'm grateful for the variety of roles I've had in customer service, hospitality, sales, and operations. Each one has taught me something new and given me the chance to step up-whether it was training new teammates, guiding auditors, or running events solo (sometimes with less instruction than I probably should've had). I've always approached these opportunities with gratitude, a positive attitude, and maybe just a little stubborn determination. Now that I've graduated, I'm excited to start the first stage of my career. What I enjoy most is connecting with people-customers, co-workers, or leaders-and being someone they can count on. My goal is to bring that same energy, integrity, and sense of humor to a company where I can keep growing, learn from the best, and hopefully make Mondays a little easier for everyone.
Overview
7
7
years of professional experience
Work History
Sales Associate
Mold Case Consulting
Dawsonville, Georgia
03.2026 - Current
- Cultivated relationships with repeat customers, enhancing loyalty and retention.
- Tailored sales strategies based on customer interactions and feedback, driving improved sales outcomes.
- Helped customers find specific products, answered questions, and offered product advice.
- Addressed customer inquiries and resolved issues promptly and effectively.
- Processed transactions efficiently using point-of-sale systems.
- Answered incoming telephone calls to provide store, products and services information.
- Monitored industry trends and customer preferences to inform product recommendations.
Shift Manager, Server & Bartender
The Chattahoochee Grill
Gainesville, USA
04.2025 - 03.2026
- Promoted to Shift Manager within one month (faster than I expected, but I wasn't about to argue).
- Built strong relationships with customers, remembering names, preferences, and family details to make them feel at home.
- Served guests with attention to detail-sometimes balancing three plates and a smile at the same time.
- Mixed and served drinks consistently, enhancing guest experience and satisfaction.
- Independently opened and closed restaurant, ensuring smooth operations and maintaining high standards.
- Trained new hires and supported the team, earning a reputation as the 'go-to' person when problems needed solving.
- Managed catering events with minimal guidance, delivering seamless execution and ensuring guest satisfaction.
Product Fulfillment Specialist
Jentezen Franklin Media Ministries
Gainesville, USA
10.2022 - 04.2025
- Managed stock levels, purchase orders, and accurate inventory records.
- Processed payments efficiently using multiple systems.
- Prepared shipping labels, invoices, and packing lists with accuracy.
- Conducted biannual inventory counts and worked directly with auditors to ensure smooth reviews (and made sure no one got lost in the warehouse).
Cook
Mellow Mushroom
Gainesville, USA
01.2020 - 07.2022
- Checked flavor, texture, and presentation of dishes to ensure quality before serving.
- Kept the kitchen clean and running efficiently during high-demand hours.
- Adjusted recipes and seasonings when needed, proving that sometimes a pinch more salt really does matter.
- Thrived under pressure and learned just how fast a pizza disappears once it leaves the oven.
Cashier
Publix
Gainesville, USA
01.2019 - 12.2019
- Delivered friendly, accurate checkout service while assisting with special orders and price checks.
- Helped keep the checkout area clean and organized.
- Learned how much a smile can change a customer's day (and how quickly a line can grow when the register freezes).
Education
Associate of Business Management -
Lanier Technical College
Gainesville, GA07-2025
Skills
- Quick learner
- Observant
- Adaptable
- Strong communication skills
- Trusted problem solver
- Conflict resolution
- Team player
- Professionalism
- Approachability
- Customer service mindset
Timeline
Sales Associate
Mold Case Consulting
03.2026 - Current
Shift Manager, Server & Bartender
The Chattahoochee Grill
04.2025 - 03.2026
Product Fulfillment Specialist
Jentezen Franklin Media Ministries
10.2022 - 04.2025
Cook
Mellow Mushroom
01.2020 - 07.2022
Cashier
Publix
01.2019 - 12.2019
Associate of Business Management -
Lanier Technical College