Isaac Cook
Charlotte,NC
Summary
Versatile professional with a proven track record at Autobell and Shoe Dept. Excelling in staff training and development, and automotive detailing. Achieved top performance in customer satisfaction and operational efficiency. Skilled in business administration and customer support, fostering positive environments and enhancing service quality.
Overview
4
4
years of professional experience
Work History
Game Technician
Dave & Buster's
03.2024 - 12.2024
- Trained new staff members on game technician duties, ensuring they were equipped with the knowledge and skills to excel in their roles.
- Reduced downtime of gaming equipment by performing regular preventive maintenance checks and repairs.
- Managed inventory of spare parts, ordering supplies when needed to minimize downtime due to unavailable components.
- Boosted the overall attractiveness of the gaming facility by maintaining a clean, organized, and visually appealing environment for players.
Customer Solutions Expert
Center Point Energy Entex Cu
06.2023 - 01.2024
- Achieved high levels of customer satisfaction with empathetic listening skills during challenging situations.
- Consistently exceeded performance metrics, earning recognition as a top performer on the team.
- Utilized CRM software effectively to track customer inquiries and monitor progress toward resolution.
- Participated in company-wide initiatives to improve overall customer experience and satisfaction levels.
Car Detailer
Magic One Auto
09.2022 - 05.2023
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
Key Holder
Shoe Dept. Encore
02.2022 - 09.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Assistant Manager
Autobell
05.2021 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
No Degree - Kinesiology
University of North Carolina At Greensboro
Greensboro, NC12-2026
Skills
- Training and mentoring
- Automotive detailing
- Customer support
- Business administration
- Staff supervision
- Staff training and development
Timeline
Game Technician
Dave & Buster's
03.2024 - 12.2024
Customer Solutions Expert
Center Point Energy Entex Cu
06.2023 - 01.2024
Car Detailer
Magic One Auto
09.2022 - 05.2023
Key Holder
Shoe Dept. Encore
02.2022 - 09.2022
Assistant Manager
Autobell
05.2021 - 01.2022
No Degree - Kinesiology
University of North Carolina At Greensboro
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