Isaac Doe
Vadnais Heights,MN
Summary
Ambitious, Customer service oriented and driven towards my next role. Devoted to providing a positive and memorable experience for my customers as well as building great relationships with my colleagues. Responsible, reliable, and a high performer. Highly proficient digitally (Office/Google Suite/Other Software).
Overview
6
6
years of professional experience
Work History
General Manager
Jimmy John's
Vadnais Heights, Minnesota
10.2021 - Current
- Lead a team of 8-10 including In-shops, Drivers, and Shift managers.
- Create schedules and monitor payroll to remain within budget.
- Recruit, interview and hire qualified staff year round.
- Train employees on duties, policies and procedures.
- Track weekly sales to meet (and exceed!) revenue goals.
Customer Service Representative
MNsure
Vadnais Heights, Minnesota
10.2019 - 10.2021
- Assisted customers by promptly responding to inquiries and delivering precise information on products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Cashier
Jimmy John's
Vadnais Heights, Minnesota
01.2019 - 10.2019
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Bachelor of Science - Business Administration
Metropolitan State University
05.2019
Skills
- Customer Service Oriented
- Training and Development
- Team Leader
- Effective Communicator
- Highly Proficient Digitally
- Problem Solver
- Troubleshooter
- Dependable
Timeline
General Manager
Jimmy John's
10.2021 - Current
Customer Service Representative
MNsure
10.2019 - 10.2021
Cashier
Jimmy John's
01.2019 - 10.2019
Bachelor of Science - Business Administration
Metropolitan State University
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