Isaac Escobar
Team Lead, Customer Service, Retail Sales
Fort Worth,TX
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
2
2
years of professional experience
Work History
Stocking 2 Team Lead
Walmart
Fort Worth, TX
08.2020 - Current
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Tracked receipts, employee hours and inventory movements.
- Reviewed component quality to assess conformance with tolerances and remove unacceptable products.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Participated in cross-functional team-building activities.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Directed and supervised team of 18 engaged in unloading and stocking freight received through out the day
- Operated material moving equipment to move heavy loads and maintain production levels.
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
- Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Continuously checked products for quality assurance according to strict guidelines.
- Coached team members in techniques necessary to complete job tasks.
CAP Team 2 Associate
Walmart
Fort Worth, TX
02.2020 - 08.2020
- Maintained merchandise presentation by removing damaged goods, stocking and rotating merchandise and signing and pricing merchandise.
- Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
- Coached team on best practices for shipment, sales floor replenishment and product presentation.
- Operated forklift to load and unload inventory and organized new inventory on department-specific pallets for easier output.
- Secured accurate item pricing through use of markdown audits.
- Organized on-site stockroom to maximize existing space and improve efficiency, boosting efficiency [Number]%.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Coordinated efficient organization, palletizing and transportation of completed packages.
Deli Associate
Walmart
Fort Worth, TX
10.2016 - 12.2016
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Created appealing food arrangements for party trays and specialized orders.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Calculated total items needed to assemble party trays and placed orders for inventory.
Education
High School Diploma -
North Side High School
Fort Worth, TX06.2016
Skills
- Performance improvement
- Workplace safety
- Employee Evaluation
- Sales expertise
- Complaint resolution
- Staff education and training
- Customer Service
- Building Customer Relationships and Loyalty
- Strong Communication and Interpersonal Skills
- Sales and Promotions
- Adaptable and Flexible
- Excellent Written and Verbal Communication
Timeline
Stocking 2 Team Lead
Walmart
08.2020 - Current
CAP Team 2 Associate
Walmart
02.2020 - 08.2020
Deli Associate
Walmart
10.2016 - 12.2016
High School Diploma -
North Side High School