Summary
Overview
Work History
Skills
Accomplishments
Languages
Timeline
Generic

Isaac Martinez

San Antonio,TX

Summary

Accomplished Manager with a proven track record at SRS Distribution, enhancing customer satisfaction and driving operational excellence. Expert in Strategic Planning and Team Leadership, I've successfully mentored teams to exceed performance goals while managing resources to boost profitability. Skilled in CRM and adept at fostering customer relationships, ensuring high-quality service delivery. Knowledgeable [Desired Position] with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Overview

16
16
years of professional experience

Work History

Manager

SRS Distribution
09.2021 - 10.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Manager

ABC Supply
02.2010 - 09.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Manager

Bradco Supply Corp.
01.2009 - 02.2010
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Strategic Planning
  • Operations Management
  • Customer Relationship Management (CRM)
  • Schedule Preparation
  • Sales management
  • Customer Service
  • Decision-Making

Accomplishments

  • Supervised team of 28 staff members.

Languages

Spanish
Native or Bilingual

Timeline

Manager

SRS Distribution
09.2021 - 10.2024

Manager

ABC Supply
02.2010 - 09.2021

Manager

Bradco Supply Corp.
01.2009 - 02.2010

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Isaac Martinez