Isaac Mendoza
San Benito,TX
Summary
Dynamic professional with a strong work ethic and integrity, experienced in customer service and training at Stripes Convenience Store. Proven ability to enhance customer satisfaction and optimize operations through effective team leadership and inventory management. Skilled in cash handling and fostering a collaborative work environment, ensuring high-quality service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Stripes Gas Station
12.2023 - Current
- Processed customer transactions efficiently using POS systems.
- Assisted customers with inquiries and product selections to enhance service experience.
- Maintained cleanliness and organization of checkout areas for optimal customer satisfaction.
- Handled cash management, including balancing drawers at shift end for accuracy.
Crew Trainer
McDonald's Restaurant
02.2023 - 11.2023
- Trained new crew members on operational procedures and service standards.
- Assisted in developing training materials to enhance onboarding efficiency.
- Monitored crew performance to ensure adherence to quality and safety protocols.
- Facilitated team meetings to communicate goals and address challenges collaboratively.
Assistant Manager
Stripes Convenience Store
02.2022 - 01.2023
- Assisted in daily operations, ensuring efficient service and customer satisfaction.
- Managed inventory control, optimizing stock levels to reduce waste and enhance availability.
- Supervised staff training programs, fostering skill development and team cohesion.
- Implemented promotional strategies, increasing store visibility and customer engagement.
Maintenance Technician
Oakland Gin Co.
10.2021 - 12.2021
- Conducted routine inspections on machinery to ensure optimal performance and prevent downtime.
- Assisted in troubleshooting equipment issues, applying problem-solving skills to maintain operations.
- Performed preventive maintenance tasks on production equipment, enhancing reliability and efficiency.
- Collaborated with team members to complete repairs quickly and minimize disruptions in production flow.
Trainer
Recio Tire Shop
01.2021 - 10.2021
- Delivered training sessions on tire maintenance and safety protocols.
- Assisted in developing training materials for new employees.
- Supported onboarding process by mentoring new staff on operational procedures.
- Evaluated trainees' performance and provided constructive feedback.
Education
Mechanical Engineering
TSTC
Harlingen, TX06-2027
High School Diploma -
San Benito Highschool
San Benito, TX06-2020
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Accomplishments
- Trained and mentored 10 employees.
Certification
- Cash Register Training - 2022- Current
- Customer Service- 2022- Current
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Stripes Gas Station
12.2023 - Current
Crew Trainer
McDonald's Restaurant
02.2023 - 11.2023
Assistant Manager
Stripes Convenience Store
02.2022 - 01.2023
Maintenance Technician
Oakland Gin Co.
10.2021 - 12.2021
Trainer
Recio Tire Shop
01.2021 - 10.2021
Mechanical Engineering
TSTC
High School Diploma -
San Benito Highschool