Isaac Ngouan
Dallas,TX
Summary
Dynamic server with exceptional customer service skills honed at Pappadeaux, adept at multitasking and enhancing guest experiences. Proven track record in upselling and relationship management, consistently exceeding sales targets. Reliable team player with strong cash handling expertise and a calm demeanor, ensuring positive interactions and repeat business.
Overview
8
8
years of professional experience
Work History
Server
Pappadeaux
Dallas, TX
06.2019 - 07.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Flemings Steakhouse
Dallas, TX
12.2021 - 06.2022
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Lead Busser
Taco Joint
Dallas, TX
08.2017 - 06.2018
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
- Boosted customer loyalty by addressing issues promptly, offering solutions and consistently delivering exceptional service, thus enhancing the overall dining experience.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Education
High School Diploma -
Lloyd V Berkner High School
1600 E Spring Valley RdSkills
- Strong work ethic
- Exceptional customer service
- Memory retention
- Service prioritization
- Sales techniques
- Relationship management
- Task prioritization
- POS operation
- Positive and professional
- Calm demeanor
- Positive guest interactions
- Reliability
Accomplishments
Traîner Of the Year, Sales Person of the month , Rising Star, Guest Driven
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Server
Flemings Steakhouse
12.2021 - 06.2022
Server
Pappadeaux
06.2019 - 07.2025
Lead Busser
Taco Joint
08.2017 - 06.2018
High School Diploma -
Lloyd V Berkner High School