Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isaac Palma

Bellflower,CA

Summary

Proven track record in enhancing customer service and streamlining operations, notably at Domino's Pizza. Excelled in safe food handling and effective order management, boosting efficiency. Demonstrated strong collaboration and problem-solving abilities, ensuring high standards of cleanliness and food safety compliance. Skilled in both team coordination and customer satisfaction, consistently delivering results beyond expectations. Dedicated customer service representative proficient in customer service, food handling, preparation and point of sale transactions. Hard worker with record of on-time shift arrival and willingness to stay late to complete orders.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Domino's Pizza
02.2023 - Current
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Processed orders on POS system and accepted cash and charge payments.
  • Made change and returned correct cash and coin to patrons.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Documented customer orders and conveyed special requests to kitchen staff.

Package Handler

UPS
12.2022 - 01.2023
  • Followed verbal and written instructions to properly move and ship products.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Followed safety regulations to maintain safe work environment.
  • Communicated with supervisors about delays or other issues with shipments.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Strapped items down over protective padding to secure throughout transportation.
  • Maintained clean, orderly work environment free of hazards.

Education

High School Diploma -

Bellflower High School
Bellflower, CA
06.2022

Skills

  • Safe Food Handling
  • Order Management
  • Customer Service
  • Food presentation
  • Restaurant Operations
  • Accustomed to shift work
  • Personal hygiene maintenance
  • Ingredient inspection
  • Cleaning and sanitation
  • Food Safety Compliance
  • Reliable and punctual
  • Meal Preparation

Timeline

Customer Service Representative

Domino's Pizza
02.2023 - Current

Package Handler

UPS
12.2022 - 01.2023

High School Diploma -

Bellflower High School

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Isaac Palma