Isaac Patterson
Maben,MS
Summary
Adept at customer service, my tenure at Sitel honed my ability to efficiently resolve client concerns, enhancing satisfaction rates. Mastering de-escalation techniques and technical support, I consistently exceeded performance metrics. My proactive approach and critical thinking skills ensured high-quality service across roles, demonstrating a commitment to excellence and a knack for problem-solving.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Agent
Sitel
05.2023 - 06.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
- Consistently met or exceeded performance metrics including average handle time, first-call resolution rate, and adherence to schedule requirements.
Deli associate
Walmart
07.2020 - 04.2023
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Shipping and Recieving Associate
Ashley Funiture
06.2018 - 06.2020
- Maintained a clean warehouse environment through diligent organization of materials and supplies necessary for daily operations.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Streamlined shipping processes by implementing efficient packing techniques and inventory management.
- Maintained precise records for all incoming and outgoing shipments, minimizing discrepancies and losses.
Education
Diploma - Agriculture Science
East Webster High School
Maben, MS05.2018
Skills
- Customer Focus
- Call center experience
- Building rapport
- De-Escalation Techniques
- Critical Thinking
- Customer Service
- Problem-solving abilities
- Technical Support
Timeline
Customer Service Representative Agent
Sitel
05.2023 - 06.2024
Deli associate
Walmart
07.2020 - 04.2023
Shipping and Recieving Associate
Ashley Funiture
06.2018 - 06.2020
Diploma - Agriculture Science
East Webster High School
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