Isaac Pequeno
Mission,TX
Summary
Area Supervisor with home care and operations experience supporting client services, caregiver onboarding, scheduling, and team supervision. Manages caseloads, conducts compliance audits, coordinates client visits, and trains caregivers to support safe, timely service delivery and accurate documentation.
Overview
28
28
years of professional experience
Work History
Area Supervisor
Outreach Health
Edinburg, TX
10.2004 - Current
- Maintain quality service by following Outreach Standard Operating Procedures to onboard new clients timely and ensure accuracy.
- Scheduled initial visits with clients and caregivers, developed care plans, and conducted caregiver orientation and training to ensure high-quality service delivery.
- Conducts client visits in accordance with program requirements for supervision and evaluation of services to ensure client safety in the home setting.
- Delivered services to clients, maintaining a caseload of up to 130 clients.
- Prepare caregiver work schedules and maintain necessary/proper documentation and assist in monitoring the adherence of the prepared work schedule.
- Managed caseload and tracked schedule changes while monitoring timesheets for compliance with time sheet and EVV requirements.
- Conducted recruitment efforts to identify and secure qualified caregivers for the region. for Region -11 (Rio Grande Valley and Laredo area)
- Perform community outreach with Administrator/Supervising Nurse.
- Supervised caregivers' performance through coaching, training, and evaluations, ensuring compliance with standards and addressing performance issues as needed.
- Serve as an advocate for and champion the client's health by being a liaison between the Managed Care Organization and Outreach to improve the client's health.
- Follow policies and procedures as evident by excellent track of audit record for Region-11
- Establish rapport and build relationship with clients and caregivers by respecting and reorganizing their rights and maintaining confidentiality.
- Assist in the supervision of the office in Administrator's absence.
- Communicate with referral sources and regional nurses to facilitate client services
- Auditing of client charts and caregivers' charts to assure compliance
- Any other duty as deemed necessary by the Administrator
Operations Supervisor
Best Buy
McAllen , TX
12.1998 - 07.2015
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Enforced compliance with regulatory and company policies to ensure workplace safety and readiness.
- Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained and motivated employees to enhance team productivity and engagement.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Facilitated associate focus groups to gather suggestions, address concerns, and strengthen team relations.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
License Barber - Barber Stylist
Advanced Barber College And Hair Design
Weslaco, TX12-1999
High School Diploma -
Mission High School
Mission, TX05-1995
No Degree - Respiratory Therapy Assistance
South Texas College
Mcallen, TXSkills
- Employee Performance Evaluations
- Operating Plans Development
- Employee Training Program
- Employee Recruitment and Hiring
- Employee Work Scheduling
- Care Coordination Support
- Personal Care Assistance
Additional Information
Current Professional History
- Care Manager for Region-11 to include service programs
- PAS/HMO/AAA/CMPAS/VETERANS/PRIVATE PAY
- Provide ongoing support and guidance to team members in Corpus Christi and Victoria to ensure a clear understanding of service delivery expectations, established procedures, best practices, and compliance requirements.
Languages
- English
- Spanish
Timeline
Area Supervisor
Outreach Health
10.2004 - Current
Operations Supervisor
Best Buy
12.1998 - 07.2015
License Barber - Barber Stylist
Advanced Barber College And Hair Design
High School Diploma -
Mission High School
No Degree - Respiratory Therapy Assistance
South Texas College