Isaac Roddy
305 Melrose Drive ,LA
Summary
Dedicated cashier team lead with proven skills in customer service, problem-solving, and cash handling. Committed to enhancing customer satisfaction and team performance.
Overview
2
2
years of professional experience
Work History
Cashier Team Lead
Academy Sports Outdoors
Thibodaux, LA
11.2024 - Current
- Supervised cash handling procedures to ensure accuracy and compliance with company policies.
- Trained new cashiers on register operations and customer service best practices.
- Assisted in developing promotional displays to drive sales and improve store aesthetics.
- Conducted daily cash reconciliation, ensuring financial integrity of register operations.
- Assisted customers by answering questions and fulfilling request.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Quickly and accurately counted drawers at start and end of each shift.
- Resolved customer inquiries and complaints efficiently to enhance satisfaction levels.
Cashier Team Lead
Rouses Market
Thibodaux, LA
10.2023 - 10.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Coordinated team schedules to optimize coverage during peak shopping hours.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Thibodaux Highschool
ThibodauxNo Degree - Political Science
Nicholls State University
05-2027
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
- Flexible schedule
- Cash handling expertise
- Store opening and closing
- Product knowledge
- Motivational skills
- POS systems
Timeline
Cashier Team Lead
Academy Sports Outdoors
11.2024 - Current
Cashier Team Lead
Rouses Market
10.2023 - 10.2023
High School Diploma -
Thibodaux Highschool
No Degree - Political Science
Nicholls State University