Summary
Overview
Work History
Education
Skills
Education And Awards
References
Languages
Timeline
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Isaac Roman

Coral Way

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 12 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

17
17
years of professional experience

Work History

General Manager

Hollybrook Golf and Tennis Club
12.2024 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Floor Manager

Oceana Key Biscayne
05.2023 - 11.2024
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of number employees to maintain smooth-running operations of shop floor.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.

General Manager

Ironside Pizza and La Giulietta Bristo
04.2020 - 04.2023
  • Control of personal
  • Costs proyections
  • Schedules Control of Saloon.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.

Restaurant Floor Manager

Soya E Pomodoro
06.2016 - 04.2020
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Restaurant Floor Manager

Made in Italy Gourmet
03.2014 - 04.2016
  • Wine expertise Italian products expertise
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

General Manager

Piola Restaurant
08.2012 - 10.2014
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

Chef

EL GRAN INKA
02.2011 - 04.2012
  • Ceviche area Sautee area Grill and flap top area, deep frying Expediter area

Chef

Khoury’s Mediterranean restaurant
02.2008 - 02.2011
  • Grill area pastry Pantry area
  • Preparation
  • Food cost

Education

BBA - Accounting And Finance

University Inca Garcilazo De La Vega
12.1995

High School Diploma -

Enrique Peztalozzi
12.1990

Skills

  • Contract Negotiations
  • Project Management
  • Account Management
  • Client Relations
  • Staff Supervision
  • Relationship Building
  • Employee Scheduling
  • Staff Development
  • Cost Reductions

Education And Awards

  • Inca Garcilazo De La Vega University, Accounting, Maintain the general ledger, fixed assets reporting, reconciliation of balance sheet accounts, research and reconciliation of discrepancies, auditing and verifying documents, and following internal controls. Maintain cost information for use in determining pricing and profitability in production. Maintain appropriate metrics for evaluation of production operations and for finding expense reduction or increased revenue opportunities. Timely preparation of periodic accounting and financial reporting in accordance with GAAP and tax regulations. Reports include balance sheets, income statements, cash flow reports, budgets and variance analysis. Work with production operations and sales management to undertake special analysis as appropriate to provide management decision support.
  • Lima Perú, 1991, 1995
  • Instituto Peruano Publicidad, planning of strategies to impulse sales and grated more publicity to any specific bussiness., 1993, 1995

References

  • Luis Herrera 305 399 9912
  • Claudio Moyano 305 972 1859
  • Elva Santana 619 288 9163


Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

General Manager

Hollybrook Golf and Tennis Club
12.2024 - Current

Floor Manager

Oceana Key Biscayne
05.2023 - 11.2024

General Manager

Ironside Pizza and La Giulietta Bristo
04.2020 - 04.2023

Restaurant Floor Manager

Soya E Pomodoro
06.2016 - 04.2020

Restaurant Floor Manager

Made in Italy Gourmet
03.2014 - 04.2016

General Manager

Piola Restaurant
08.2012 - 10.2014

Chef

EL GRAN INKA
02.2011 - 04.2012

Chef

Khoury’s Mediterranean restaurant
02.2008 - 02.2011

High School Diploma -

Enrique Peztalozzi

BBA - Accounting And Finance

University Inca Garcilazo De La Vega
Isaac Roman