Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Isaac Shopov

Estero

Summary

Dynamic Sales Associate with proven expertise in customer service and problem-solving from roles at Lowes Home Improvement and Whole Foods Market. Excelled in teamwork, boosting customer satisfaction through exceptional service, and driving sales targets. Skilled in inventory tracking and merchandise display, demonstrating a strong blend of hard and soft skills to enhance store performance.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Associate

Lowes Home Improvment
08.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Forklift and Reach truck certified.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.

Sales Associate

Whole Food Market
05.2023 - 03.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

High School Diploma -

University of Nebraska At Omaha
Omaha, NE

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills

Certification

Forklift,

Reach Truck

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

Lowes Home Improvment
08.2024 - Current

Sales Associate

Whole Food Market
05.2023 - 03.2024

High School Diploma -

University of Nebraska At Omaha

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Isaac Shopov