Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isabel Alvarez

St. Petersburg,FL

Summary

I am a bilingual professional with over thirteen years of experience on the financial field, business and trading support, operation support, project management, foreign trades, banking and administrative assistance.

Currently I am seeking an opportunity which promotes career growth while allowing me to contribute the organization in meeting its goals by utilizing my experience, ethic principles, professional and organizational commitment, education and skills.

Overview

7
7
years of professional experience

Work History

Trading Support Associate III

Raymond James
03.2022 - Current
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Responsible for supporting the AMS team.
  • Receives and communicates orders to appropriate trading personnel.
  • Identifies and notifies traders of events that effect orders, including dividend declarations and stock splits.
  • Provides and coordinates pricing information until the order has been executed, cancelled or expired.
  • Ensures that trades are executed and confirmed in accordance with organizational policies and procedures.
  • Provides support to facilitate the price adjustment and trade correction process.
  • Reconciles the open order file.
  • Assists in researching trade problems and suggests appropriate corrective action.
  • Contacts internal and external customers to resolve trading problems.
  • Sets up and monitors client information and restrictions.
  • Updates and maintains trade data and information in required databases.
  • Supports the comparison and portfolio allocation process.
  • Accepts, screens and routes telephone calls and maintains record of inquiries, as required.
  • Maintains currency in trading polices and procedures.
  • Operates standard office equipment and uses required software applications.
  • Performs other duties and responsibilities as assigned

Trading Support Associate II

Raymond James
12.2019 - 03.2022
  • Ensure that trades are executed and confirmed in accordance with organizational policies and procedures.
  • Serve as a lead for others and provides training, coaching and mentoring to less experienced associates.
  • Ensure that traders are notified of events that effect orders, including dividend declarations and stock splits.
  • Provide and coordinates pricing information until the order has been executed, cancelled or expired.
  • Provide support to facilitate the price adjustment and trade correction process.
  • Research and review trade problems and determine appropriate corrective action.
  • Contact internal and external customers to resolve trading problems.
  • Accept, screen and routes telephone calls and maintains record of inquiries, as required.
  • Perform other duties and responsibilities as assigned

Operations Associate

ASPire Financial
06.2019 - 10.2019
  • Processed accurately transactions including but not limited to, distributions, loans, excess contributions; performing a quality review of all transactions processed on the next day.
  • Performed quality reviews of all transactions processed on the next day.
  • Reviewed and prepared manual investment transactions to effect timely.
  • Took ownership on resolving inquiries, request or issues, using oral and written communication skills to interact effectively with external and internal clients.
  • Met various daily deadlines for timely processing of disbursements, dependent on the specific type of liquidation required.

Operations Specialist

Ascensus/Newport Group, Inc
08.2017 - 06.2019
  • Assisted with the planning and execution of Ascensus/Newport and Vanguard's retirement migration project.
  • Reviewed and processed participant requests as terminations, in-service, loans, hardships and compliance items ensuring all qualifications are met, declining those which are not in good order.
  • Worked in tandem with Client Services department on escalations and priority requests, determining prompt resolutions to items which are not in good order or require immediate attention.
  • Verified procedures complete by operations staff.
  • Generated daily reports to management regarding the analytics of the operations staff, such as phone volumes, workflow completed, and errors created.
  • Trained and mentored new and existing team members to develop a solid foundation of understanding 401K and 403b retirement plans.
  • Supported my team by assisting with questions and concerns related to daily operations.

Operations Associate

Ascensus/Newport Group Inc.
11.2016 - 10.2017
  • Used knowledge of 401(k) industry and its regulations, including ERISA, IRS and DOL, to efficiently review and process timely and accurate financial distributions.
  • Generated daily reports of previously processed distributions to ensure accuracy of traded funds, voiding and correcting potential miscalculations.


Education

Certificate - Mental Health & Wellness in The Workplace

University of South Florida
Tampa, FL
06.2023

Certificate - Ethical And Inclusive Leadership

University of South Florida
Tampa, FL
10.2022

Certificate - Diversity, Equity And Inclusion in The Workplace

University of South Florida
Tampa, FL
05.2021

Certificate - Data Science Toolbox

Coursera - Johns Hopkins University
Baltimore, MD
10.2018

Bachelor of Arts - International Business Management

CEIPA Business And School
Medellin, Colombia
12.2009

High School Diploma -

Gimnasio Los Pinares
Medellin, Colombia
12.2004

Skills

P E R S O N A L S K I L L S

  • Project management
  • Highly organized and detail oriented
  • Strong client relationship and customer oriented
  • Prioritization and analytical skills
  • Active listening and problem-solving
  • Self-motivated
  • Creative, innovative and multitasking
  • Readiness to learn ethical leadership
  • Diversity, Equity and Inclusion Skills
  • Team building expertise

T E C H N I C A L S K I L L S

  • Microsoft Office Suite
  • Web Browsers
  • RJ: SIS/APL/ PPM/Client Center/AMS-ops-portal/Techsys/FactSet/Trade Entry/Rumba/ Bond Desk/MFOI/MOE/EMOE/COE/Service Center portal/TDI
  • AWD/CRM/DST/TSM/Investlink Confluence
  • Data Science/Github/R Programming/Rstudio
  • Identifying financial events that effect orders
  • Reconciling and correcting transactions
  • Updating and maintaining information systems
  • Handling a high volume phone system

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Trading Support Associate III

Raymond James
03.2022 - Current

Trading Support Associate II

Raymond James
12.2019 - 03.2022

Operations Associate

ASPire Financial
06.2019 - 10.2019

Operations Specialist

Ascensus/Newport Group, Inc
08.2017 - 06.2019

Operations Associate

Ascensus/Newport Group Inc.
11.2016 - 10.2017

Certificate - Mental Health & Wellness in The Workplace

University of South Florida

Certificate - Ethical And Inclusive Leadership

University of South Florida

Certificate - Diversity, Equity And Inclusion in The Workplace

University of South Florida

Certificate - Data Science Toolbox

Coursera - Johns Hopkins University

Bachelor of Arts - International Business Management

CEIPA Business And School

High School Diploma -

Gimnasio Los Pinares

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