Isabel Bowen
Portland,OR
Summary
Skilled multitasker with a superior work ethic and good teamwork, problem-solving, and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with a hardworking and resourceful approach.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Patient Services Specialist
Providence Medical Group Milwaukie
11.2021 - 04.2023
- Facilitated seamless communication between patients, families, and clinical staff for optimal care coordination.
- Maintained accurate and up-to-date patient records, ensuring compliance with HIPAA regulations.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Trained new Patient Services Specialists, resulting in increased department productivity and accuracy.
- Participated in quality improvement initiatives focused on enhancing overall patient experience within clinic setting.
- Consistently maintained confidentiality of sensitive information in accordance with regulatory guidelines to protect privacy rights of all parties involved in care provision process.
Co Chair Diversity, Equity and Inclusion
Providence Milwaukie Family Medicine
03.2022 - 04.2023
- .Cultivated a positive workplace culture that fostered collaboration, engagement, and employee satisfaction across all departments in the organization.
- Developed plans for diversity education and served as a peer resource and support for those wishing to discuss various topics surrounding race within the hospital organization.
- Created and implemented an emergency food pantry for high-risk patients identified through a Social Determinant Of Health screening. Frequently made house calls to connect patients to fresh food and worked collaboratively with community organizations to provide fresh produce and food.
Peer Facilitator
Lewis And Clark College
04.2017 - 12.2019
- Student-led education about consent, healthy relationships, and Lewis and Clark College's Policy surrounding sexual misconduct.
- Enhanced group dynamics by facilitating team-building exercises and ice-breaking activities.
- Facilitated peer-led discussions to encourage active listening, empathy, and collaboration among group members.
- Promoted a positive and inclusive learning environment through implementing conflict resolution strategies.
- Increased student engagement with interactive workshops, role-plays, and simulations.
Research Volunteer
Friends Of The Elderly
01.2019 - 04.2019
- The program was initially established to combat social isolation and loneliness felt within the elderly community by providing a support network and community.
- Research at the agency as part of senior Capstone research project.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with a strong sense of personal responsibility.
Research Assistant
Oregon Health And Science University
09.2018 - 12.2018
- Streamlined data collection processes for improved accuracy and efficiency in research activities.
- Gained proficiency in statistical software packages, improving data analysis capabilities.
- Assisted faculty members with research assignments with longitudinal ADHD Research project.
- Utilized advanced analytical software to analyze data sets.
Research Assistant
Lewis And Clark College Psychology Department
09.2017 - 05.2018
- Enhanced research quality by meticulously collecting and analyzing data from various sources.
- Recorded experimental findings in laboratory notebook to analyze and interpret experimental findings.
- Managed laboratory equipment and resources, ensuring proper maintenance and optimal functionality.
Peer Educator
Bridgercare
01.2015 - 06.2016
- Educating and communicating the importance of reproductive health to/for high school-aged individuals
- We provided basic information, confidential support, and resources not otherwise provided in our community such as condoms, birth control, and STI testing.
- Boosted student engagement by creating relatable and relevant discussion topics for peer education sessions.
Infant Nanny
Private Family Client
07.2020 - 06.2021
- At the height of the pandemic, I nannied two medical professionals' children while they converted their practice to mostly virtual.
- Fostered strong parent-nanny relationships through open communication, trust, and professionalism.
- Assisted with light housekeeping duties to ensure a clean, organized living environment for both the family and the infant.
- Encouraged early language development by engaging infants in simple conversations using age-appropriate vocabulary during daily interactions.
- Developed strong bonds with infants by consistently responding sensitively to their emotional cues and needs throughout caregiving tasks.
- Facilitated social and emotional growth by establishing a warm, secure attachment with each infant in the nanny''s care.
- Provided a nurturing environment for infants, ensuring their safety and well-being at all times.
Receptionist
Crystal Images At Geyser Whitewater
04.2018 - 08.2018
- Crystal Images is a photography company that follows white water rafting trips on the Gallatin River. I worked there in the Summers between my Sophomore, Junior, and Senior Year of College.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Big Sky is a tourist destination so working within and maintaining professionalism while ensuring the customers they would get their photos.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Volunteer
Bozeman Deaconess Hospital
01.2014 - 06.2016
- Worked and did various jobs around the hospital
- Mostly janitorial and organizational tasks for various specialties.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Education
Master of Arts - Counseling Psychology
Bastyr University
San Diego, CA06.2025
Bachelor of Arts - Psychology
Lewis And Clark College
Portland, OR12.2019
High School Diploma -
Bozeman High School
Bozeman, MT06.2016
Skills
- Excellent Communication Skills
- Group Facilitation
- Coordinating Care
- Risk Deescalation
- Mentoring abilities
- Team leadership
- Diversity awareness
- Emotional intelligence
- Active listening
- Public speaking
- Research Abilities
- Conflict Resolution
Languages
Basic knowledge and understanding of Spanish
Organizations
Project X2 - Gender Equality Club, Vice President
Awards
Rotary Merit Scholar; academic achievement National Qualifier in Speech and Debate; Qualified for and attended Nationals for speaking skills. Dean's List for Fall 2016, Fall 2018, Fall 2019, Spring 2019; Lewis and Clark College honors academic achievement for students with a GPA of 3.70 or higher.
Crochet Enthusiast
I took up crocheting when the pandemic first hit. It provided me with a tool for relaxation, and creativity, and increased my hand-eye coordination.
Timeline
Co Chair Diversity, Equity and Inclusion
Providence Milwaukie Family Medicine
03.2022 - 04.2023
Patient Services Specialist
Providence Medical Group Milwaukie
11.2021 - 04.2023
Infant Nanny
Private Family Client
07.2020 - 06.2021
Research Volunteer
Friends Of The Elderly
01.2019 - 04.2019
Research Assistant
Oregon Health And Science University
09.2018 - 12.2018
Receptionist
Crystal Images At Geyser Whitewater
04.2018 - 08.2018
Research Assistant
Lewis And Clark College Psychology Department
09.2017 - 05.2018
Peer Facilitator
Lewis And Clark College
04.2017 - 12.2019
Peer Educator
Bridgercare
01.2015 - 06.2016
Volunteer
Bozeman Deaconess Hospital
01.2014 - 06.2016
Master of Arts - Counseling Psychology
Bastyr University
Bachelor of Arts - Psychology
Lewis And Clark College
High School Diploma -
Bozeman High School
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