Isabel Brugueras
Truist Bank
Pinehurst,NC
Summary
Driven banking professional specializing in account management, financial solutions while building strong customer relationships. Collaborates effectively within teams to adapt to evolving needs and drive results. Proven ability to enhance customer experiences and streamline banking operations.
Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.
Focused on collaborative team efforts and adapting to dynamic work environments.
Work History
Universal Banker
1 Year 6 Months- Advised clients on deposit, credit, and digital banking solutions aligned with financial needs.
- Processed teller transactions, cash balancing, and branch servicing with accuracy and compliance.
- Opened and maintained consumer accounts, ensuring complete documentation and policy adherence.
- Resolved customer issues promptly, strengthening relationships and branch service quality.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Increased referral rates by forging strong connections with customers and identifying potential business development opportunities.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Referred customers to other banking departments for specialized services.
- Cross-sold credit cards, loans and other bank products.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Fine Dining Server
1 Year 2 Months- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Managed multiple tasks calmly during busy shifts, ensuring efficient service and guest satisfaction.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Promoted daily specials and premium menu items, effectively increasing sales while maintaining a subtle approach.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Coordinated service in designated sections to enhance guest experiences. for smooth flow of guests and orders.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
- Resolved guest complaints professionally, fostering customer satisfaction and encouraging repeat visits.
CNA, Sterilization Technician, ENT
1 Year 11 Months- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Delivered individualized patient care by recording vitals, documenting observations, administering treatments, and evaluating patient needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Documented patient information and care activities in electronic health record.
- Upheld infection control and prevention policies across different patient-facing areas.
- Maintained accurate records of all sterilized items, ensuring traceability and regulatory compliance.
- Performed thorough inspections of instruments for damage or contamination before releasing them for use in surgical procedures.
- Prepared trays with standard instruments to promote quick turnover from one patient to next.
- Reduced risks of infection by consistently maintaining a clean and sterile work environment.
- Contributed to the prevention of healthcare-associated infections with diligent adherence to proper sterilization techniques.
- Streamlined workflow by organizing and prioritizing items for processing based on urgency and departmental needs.
- Elevated departmental performance by actively participating in team meetings and sharing valuable insights to enhance overall processes.
- Managed preventative maintenance schedules for all sterilization machinery, reducing downtime due to repair or replacement needs.
CNA Clinicals
1 Month- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Fresh Market
7 Months- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Relish Girl /Hostess
2 Years 1 Month- Cultivated warm relationships with regular customers.
- Greeted incoming customers and provided reliable, friendly customer service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups, place them on waitlist and seat them in location to meet their specific needs.
Childrens Party Entertainer
2 Years- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
- Created fun and animated skits aligned with company mission and values for guest enjoyment.
- Incorporated stage props to engage audience and create unforgettable moments.
- Practiced and rehearsed choreographed dance routines to result in flawless venue performances.
- Navigated through large crowds to sign autographs or pose for pictures at guest request.
- Developed funny and positive answers to fan questions with special emphasis on entertaining children.
- Held special one-on-one sessions with fans and attended charity events to capitalize on diverse promotional strategies.
Education
AHA BLS CPR & AED - AHA Basic Life Support / CPR & AED Program
Notary Public - Notary Public
Diagnostic Medical Sonographer - Diagnostic Medical Sonographer
AHA BLS CPR & AED - AHA Basic Life Support / CPR & AED Program
CNA Clinicals - CNA Clinicals
CNA - CNA
High School Diploma
- Completed Honors courses in Biomedical Technology Honors, Biology Honors, English 1 Honors, English 2 Honors, Environmental Science Honors, World History honors, American History Honors, Civics and Economics Honors, Food and Nutrition 1 Honors, Food and Nutrition 2 Honors
- Extracurricular Activities: Varsity Cheer Leader
- Club: SAVE Member (Students Against Violence Everywhere)
- Club: SADD Member (Students Against Destructive Decisions)
Skills
Guest experience
Developing customer relationships
Follow-up skills
Product promotion
Check cashing and withdrawals
Electronic funds transfer
Payment processing
Transaction processing
Deposit processing
Account openings
New account setup
Banking software navigation process
Cash handling
Customer service
Financial advising
Financial product sales
Risk management
Know your customer
Loss prevention
Dual control vaults
Teller experience
Financial advising
Cash handling
Customer needs assessment
Currency exchanges
Opening and closing procedures
Account closing process
Loan payment processing
Certification
- CNA - Certified Nurse Assistant
- CPR - Certified Pulmonary Resuscitation
- CNP - Certified Notary Public
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Universal Banker
Truist Bank
04.2025 - CurrentRead More
Fine Dining Server
Southern Prime Steakhouse
10.2024 - 12.2025Read More
CNA, Sterilization Technician, ENT
Pinehurst Surgical
11.2022 - 10.2024Read More
CNA Clinicals
Penick Village
11.2021 - 12.2021Read More
Fresh Market
Cashier
08.2019 - 03.2020Read More
Relish Girl /Hostess
Pinecrest Inn
02.2018 - 03.2020Read More
Childrens Party Entertainer
Once Upon A Fairytale
03.2017 - 03.2019Read More
Sandhills Community College
Notary Public from Notary Public
Read More
Sandhills Community College
CNA from CNA
Read More
Pinecrest High School
High School Diploma
Read More
Sandhills Community College
AHA BLS CPR & AED from AHA Basic Life Support / CPR & AED Program
Read More
Central Carolina Community College
Diagnostic Medical Sonographer from Diagnostic Medical Sonographer
Read More
Sandhills Community College
AHA BLS CPR & AED from AHA Basic Life Support / CPR & AED Program
Read More
Penick Village
CNA Clinicals from CNA Clinicals
Read More