Isabel Hernandez
Apple Valley,CA
Summary
Proven customer service professional with a track record of enhancing customer satisfaction at Rocky Mountain Chocolate Factory Inc. Demonstrates exceptional work ethic and integrity, alongside patience and empathy, to resolve conflicts and improve customer experiences. Skilled in accurate cash handling and customer assistance, achieving high accuracy levels in transactions.
Overview
1
1
year of professional experience
Work History
Cashier
Ravens Donuts
03.2024 - 08.2024
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Rocky Mountain Chocolate Factory Inc.
06.2023 - 03.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Stocked supplies and organized stations while maintaining a clean workspace.
Education
No Degree - Psychology
Victor Valley College
Victorville, CA05-2026
High School Diploma -
Victor Valley High School
16500 Mojave Dr Victorville CA 9239505-2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
Ravens Donuts
03.2024 - 08.2024
Customer Service Representative
Rocky Mountain Chocolate Factory Inc.
06.2023 - 03.2024
No Degree - Psychology
Victor Valley College
High School Diploma -
Victor Valley High School
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