Summary
Overview
Work History
Education
Skills
Timeline
Server

Isabel Hiday

Boca Raton,FL

Summary

Dependable Server/Hostess with 2 years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Diligent food service worker with successful history in traditional and nontraditional restaurant settings and dedication to supporting team with hard work and knowledgeable service. Familiar with food safety requirements and taking accurate orders. Skilled at delivering speedy service to maximize satisfaction. Friendly, helpful Server with a prompt nature and willingness to work a flexible schedule.

Overview

7
7
years of professional experience

Work History

Server

Vicar's Landing
Ponte Vedra Beach, FL
03.2018 - Current
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Delivered orders in timely manner and corrected all issues to ensure guest satisfaction.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.
  • Prepared beverages and filled food orders for customers.

Cashier Food Prep

Pieology Pizzeria
Ponte Vedra, FL
06.2017 - 08.2017
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained clean and organized appearance for all restaurant areas to attract and retain customers.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas.
  • Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
  • Ensured proper handling and preservation methods while packaging and storing food products.

Education

High School Diploma -

Ponte Vedra High School
Ponte Vedra, FL
05.2019

Bachelor of Arts - Musical Theatre

Florida Atlantic University
Boca Raton, FL

Skills

  • Guest seating arrangements
  • High-volume dining
  • Food sales and promotion
  • Order accuracy
  • To-go order preparation
  • Stocking and replenishing
  • Cash handling expert
  • Menu memorization
  • Daily specials memorization
  • Food preparation and safety
  • Cash handling
  • Food running
  • Table setting knowledge
  • Communication skills
  • Table setting

Timeline

Server

Vicar's Landing
03.2018 - Current

Cashier Food Prep

Pieology Pizzeria
06.2017 - 08.2017

High School Diploma -

Ponte Vedra High School

Bachelor of Arts - Musical Theatre

Florida Atlantic University
Isabel Hiday