Isabel Jardim Velasco De Souza
Danvers,MA
Summary
Adept in liquor, wine, and food service with a proven track record at Texas Roadhouse, I excel in high-volume dining environments and guest engagement. Leveraging strong memory retention and a positive, professional demeanor, I consistently enhance dining experiences, driving food sales and promoting signature items effectively.
Overview
3
3
years of professional experience
Work History
Server
Texas Roadhouse
Danvers, MA
03.2024 - Current
- Presented menus and answered questions regarding items.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Informed customers of daily specials and signature menu items.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Restaurant Busser
Cafe Italia
Wakefield, MA
10.2022 - 08.2024
- Reset tables in a timely manner with clean silverware, napkins and condiments.
- Addressed and resolved guest complaints regarding cleanliness and table settings promptly.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Maintained table setting by removing courses as completed and replenishing utensils.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Swept floors and removed garbage from dining area.
- Helped employees complete required activities during peak periods.
Cashier
Connors Farm
Danvers, MA
09.2021 - 10.2022
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions, and offered product advice.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Barista
Cotton Mills Cafe
Beverly, MA
11.2021 - 03.2022
- Memorized official and off-menu coffee and tea preparations.
- Prepared and served hot or cold beverages.
- Stocked customer service stations with paper products or beverage preparation items.
Education
High School Diploma -
Danvers Highschool
Danvers, MA06-2024
Business Managment
Framingham State University
Framingham, MASkills
- Liquor, wine, and food service
- Memory retention
- High volume dining
- Guest engagement
- Food sales and promotion
- Positive and professional
Languages
English
Native/ Bilingual
Portuguese
Full Professional
Affiliations
- Ceramics
- Guitar
- Painting
Accomplishments
- Academic excellence in English Language Arts
- Academic excellence in Ceramics
- AP macro Economics
- AP art
Timeline
Server
Texas Roadhouse
03.2024 - Current
Restaurant Busser
Cafe Italia
10.2022 - 08.2024
Barista
Cotton Mills Cafe
11.2021 - 03.2022
Cashier
Connors Farm
09.2021 - 10.2022
High School Diploma -
Danvers Highschool
Business Managment
Framingham State University
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