Isabel Jimenez
Los Angeles,CA
Summary
Dynamic Dental Treatment Coordinator with extensive experience at Cali Family Dental, excelling in treatment planning and case presentation. Proven ability to enhance patient satisfaction and retention through excellent customer service and effective communication. Skilled in insurance verification and HIPAA compliance, demonstrating reliability and a friendly demeanor in fast-paced environments.
Experienced with managing patient treatment plans and coordinating dental services to ensure optimal care. Utilizes excellent communication and organizational skills to streamline operations and enhance patient experiences. Strong understanding of dental insurance processes and patient financial arrangements, contributing to seamless and supportive clinical environment.
Overview
10
10
years of professional experience
Work History
Dental Treatment Coordinator
Cali Family Dental
Pico Rivera, CA
12.2024 - Current
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Ensured regulatory compliance by keeping up-to-date with industry standards, policies, and procedures related to dental treatments and operations.
- Promoted oral health education among patients through informative discussions on proper hygiene practices and preventive measures.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Dental Treatment Coordinator
Eagle Rock Dental Group
Los Angeles, CA
09.2021 - 12.2024
- Ensured regulatory compliance by keeping up-to-date with industry standards, policies, and procedures related to dental treatments and operations.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Coordinated continuing education opportunities for dental staff members, promoting professional development within the practice environment.
- Provided support during dental procedures as needed, enhancing overall patient experience during their visits to the clinic.
Dental Treatment Coordinator
Omid Dental Group
South Gate, CA
12.2018 - 05.2020
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Managed complex cases involving multiple specialists, ensuring seamless coordination of care for patients.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Obtained payments from patients and scanned identification and insurance cards.
Dental Assistant
Citadel Dental Group
Commerce, CA
09.2015 - 11.2018
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Education
Certificate - Dental Assistant
UEI College
El Monte, CA06.2014
High School Diploma -
Esteban E Torres High School
Los Angeles, CA05.2012
Skills
- HIPAA compliance
- Office administration
- Phone etiquette
- Insurance verification
- Scheduling management
- Treatment Planning
- Dental procedures
- Case presentation
- Financial arrangements
- Excellent multitasking capability
- Friendly and outgoing
- Punctual and reliable
Languages
Spanish
Full Professional
Timeline
Dental Treatment Coordinator
Cali Family Dental
12.2024 - Current
Dental Treatment Coordinator
Eagle Rock Dental Group
09.2021 - 12.2024
Dental Treatment Coordinator
Omid Dental Group
12.2018 - 05.2020
Dental Assistant
Citadel Dental Group
09.2015 - 11.2018
Certificate - Dental Assistant
UEI College
High School Diploma -
Esteban E Torres High School