Isabel Lozefski
Plainville,CT
Summary
Highly motivated graduate with 6+ years working with the public in different roles to help support and guide guests, clients, and patients in the right direction. Prioritized always being an organized and dependable team member, successful at managing multiple responsibilities with consistent accuracy and precision.
Overview
3
3
years of professional experience
Work History
Patient Service Coordinator
Hartford HealthCare | CT
2021.08 - 2022.05
- Telephoned patients to obtain pre-registration information including insurance and to confirm appointments.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Receive faxes of reports, referrals, office notes and scan them in accordingly.
- Inputted accurate patient insurance, billing and payment information in EPIC.
- Coordinated new intake documentation, HIPAA-mandated releases, and other patient and office forms.
Administrative Assistant/Receptionist
Community Health Center
2021.01 - 2021.07
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Checked in and out patients while verifying medical insurance and information.
- VAMS, NOVO, Centricity, and ECW software experience.
- Greeted and escorted guests in a professional and friendly manner.
- Maintained HIPPA at all times.
- Maintained clean and safe reception area by complying with protocols.
Bartender and Server
Buffalo Wild Wings
2022.05 - Current
- Served high customer volumes during special events, nights, and weekends while maintaining speed and accuracy to minimize guest wait times.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Upheld strict regulations for safe alcohol service and food safety.
- Friendly, polite and professional with guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Science - General Studies
Central Connecticut State University, SEST
New Britain, CT05.2023
Skills
- Schedule and calendar management
- Product and service knowledge
- Excellent client/patient communication
- Customer service
- Organization and time management
- Conversant in American Sign Language
Timeline
Bartender and Server
Buffalo Wild Wings
2022.05 - Current
Patient Service Coordinator
Hartford HealthCare | CT
2021.08 - 2022.05
Administrative Assistant/Receptionist
Community Health Center
2021.01 - 2021.07
Bachelor of Science - General Studies
Central Connecticut State University, SEST
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