Isabel Magdaleno
Phoenix,AZ
Summary
To obtain a Position that will allow me to utilize my professional skill set knowledge, and experience in the Medical Field where my training and experience can be applied, I'm an Enthusiastic, Responsible CNA, and MA with Experience in Customer Service Capable of
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Office/ Medical Assistant
Healthy Outlook Family Medicine
Phoenix, AZ
02.2023 - Current
- Greeted and checked in patients, collected necessary paperwork, and updated patient information.
- Verified insurance coverage and obtained authorizations for services.
- Answered phone calls, responded to inquiries, scheduled appointments, and managed calendars.
- Collected co-pays and payments from patients.
- Ensured medical records were properly filed according to established protocols.
- Communicated with pharmacies regarding prescription refills or medication orders.
- Followed up with patients regarding lab results or any other issues that may arise.
- Scanned documents into electronic health record system.
- Processed referrals to specialists or other healthcare providers.
- Greeted patients and visitors with welcoming, warm demeanor to create comfortable environment.
- Answered phones politely and directed callers to appropriate personnel.
- Updated patient medical records.
- Prepared medical charts, scanned documents and organized patient information.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Registered new patients and created files with detailed personal and medical information.
- Processed medical record requests for insurance companies and medical providers.
- Applied HIPAA regulations to maintain patient confidentiality and protect health information.
- Facilitated patient flow by notifying providers of patient arrival and processing paperwork.
- Responded to patient and visitor concerns and questions.
- Managed schedules and calendars for team of [Number] practitioners.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Incorporated outside records into charts and EHR.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Scheduled and confirmed patient appointments and consultations.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Communicated with patients with compassion while keeping medical information private.
Front Office Float
VALLEY Radiologist
08.2017 - 04.2019
- Greeted guests upon arrival and provided excellent customer service.
- Assisted in the training of new front office staff members.
- Responded to guest inquiries, requests and complaints in a professional manner.
- checking in patients, scan patient information to patient EMR, recieving and direct phone calls, scheduling patients, pull faxes & seperating them to the correct doctors, fax back all necesary paperwork to the correct office, I was a float to all the offices to cover shifts, closing shift, stock up the office supplies, maintain a clean working enviroment
Phone Operator/ Medical Assistant
Academic Urology and Urogynecology of Arizona
Phoenix, AZ
01.2016 - 11.2016
- Answered incoming calls and directed them to the appropriate department or individual.
- Provided customer service support for customers with questions or technical issues.
- Maintained a professional demeanor while handling customer calls.
- Updated customer accounts with new information from callers.
- Transferred calls to other departments as needed.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Called clients to leave voicemail reminders of appointment date and time.
- Took messages from callers and accurately relayed details to intended staff.
CNA
The Beatitudes Campus
Phoenix, AZ
10.2015 - 06.2016
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Transported residents within the facility as needed.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Observed and reported unusual symptoms and changes to charge nurse.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Distributed drinking water and nourishment to residents.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Supported non-ambulatory residents in range of motion exercises.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Answered patient call signals and signal lights to determine patients' needs.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Planned and served meals and snacks to patients according to prescribed diets.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
Front Office PSS
Select Physical Therapy
Phoenix, AZ
05.2013 - 04.2015
- Greeted guests upon arrival and provided excellent customer service.
- Assisted in the training of new front office staff members.
- Responded to guest inquiries, requests and complaints in a professional manner.
- Managed daily operations of the front desk area including check-in and check-out processes and reservations.
- Maintained accurate records of all transactions related to front office activities using computerized systems.
- Assigned tasks to other front office personnel based on workloads and availability.
- Ensured that lobby areas were clean and well-stocked at all times.
- Prepared reports summarizing occupancy levels, revenue generated. for management review purposes.
- Performed administrative support tasks, completing duties within required timeframes.
- Responded to messages and emails to the office and transferred correspondence.
- Maintained general office organization and cleanliness.
- Educated clients, patients and customers on [Area of expertise] through oral communication and self-created handouts.
Education
Certified Nursing Assistant -
MedStar Academy
Medical Assistant Certificate -
Apollo College
High School Diploma -
West Phoenix High School
Skills
- Medical Terminology
- Urinalysis
- Organization
- CPR/ First Aid Certified
- Blood draws
- Injections/Immunizations
- Sterile Tray Setup
- Vitals/Patient Charting
- Rooming a patient
- Telephone Etiquette
- Use of glucometer
- Autoclaving
- Hematocrit/Hemoglobin
- Throat Culture
- ABO Blood Typing
- Hem-occult
- Pharmacology/Math
- HIPPA/OSHA/CLIA
- Dental X-Rays
- Read Prescriptions
- Able to multi-task
- Pulmonary function testing
- EKG's 12 lead
- Peak Flow Meter
- Physical therapy
- Ear lavage
- Eye irrigation
- Ishihara testing
- Visual acuity testing
- Use of instruments
- EMR schedule system
- Taking payments
- Creating charts
- Pulling charts
- Maintenance of clinic
Certification
- First Aid Certificate / CPR Certified
- Medical Assistant Certificate / Certified Nursing Assistant (LNA/CNA)
Timeline
Front Office/ Medical Assistant
Healthy Outlook Family Medicine
02.2023 - Current
Front Office Float
VALLEY Radiologist
08.2017 - 04.2019
Phone Operator/ Medical Assistant
Academic Urology and Urogynecology of Arizona
01.2016 - 11.2016
CNA
The Beatitudes Campus
10.2015 - 06.2016
Front Office PSS
Select Physical Therapy
05.2013 - 04.2015
Certified Nursing Assistant -
MedStar Academy
Medical Assistant Certificate -
Apollo College
High School Diploma -
West Phoenix High School