Isabel Martinez
Phoenix,AZ
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Customer-oriented professional with several years of experience building relationships.
Overview
32
32
years of professional experience
Work History
Sales Associate
Primovardos Salsa
Phoenix, AZ
07.2021 - 09.2022
- Sold Primovardos Salsa at Farmers Market, setting up sales area to attract customers.
- Welcomed customers to sales area, fostering a friendly atmosphere and delivering exceptional service.
- Assisted customers with product selection, sizing, and styling to enhance shopping experience.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Primovardos Salsa Company
Electronic Banking Specialist
Adecco Staffing
Phoenix, AZ
11.2006 - 01.2007
- Managed electronic banking inquiries and provided timely resolutions to customer issues.
- Delivered technical support for electronic banking platform, resolving customer issues to enhance user experience.
- Collaborated with IT teams to troubleshoot system errors and enhance user experience.
- Developed training materials for new staff on electronic banking systems and processes.
Sales Associate
Arizona Humane Society
Phoenix, AZ
10.2003 - 05.2004
- Guided customers in selecting products, ensuring proper sizing and styling to enhance their shopping experience.
- Upsold additional items based on customer interests and needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Restocked shelves with merchandise to maintain inventory levels throughout the store.
- Ensured cleanliness of store environment, maintaining appealing floors, windows, and displays to promote a positive shopping atmosphere.
Technician1
State of Arizona
Phoenix, AZ
09.2001 - 04.2002
- Managed quality control processes to ensure consistent product quality and enhance customer satisfaction.
- Completed scheduled appointments punctually to support timely service delivery and customer needs.
- Documented work completed by filling out work orders, repair logs, and maintenance plans to maintain accurate records.
Customer Service Coordinator
Hayden Park Association
Phoenix, Arizona
05.1995 - 05.1998
- Partnered with other departments to expedite resolution of complex customer issues.
- Established feedback collection processes to enhance understanding of customer experiences with company's services and products.
- Investigated new products or services to identify potential benefits for customers.
Fraud Customer Service
Chase Bank
Glendale, AZ
09.1996 - 09.1997
- Developed procedures to prevent, detect, investigate, and report fraudulent activities, enhancing overall fraud management.
- Assessed customer and client data to identify potential fraud risks.
- Identified areas for implementing additional controls to prevent future fraud incidents, strengthening fraud prevention strategies.
Credit Card Customer Service Representative
Bank of America
Glendale, AZ
01.1991 - 05.1995
- Managed incoming calls from customers seeking assistance with their credit cards and provided solutions accordingly.
- Identified cross-selling opportunities to align products and services with customer needs.
- Performed research on complex customer requests utilizing available resources such as online databases or internal systems.
- Utilized computer system technology to answer inquiries quickly and accurately using automated response scripts.
- Verified accuracy of customer information in order to ensure proper account management.
- Ensured compliance with all federal laws pertaining to consumer financial protection including Fair Credit Reporting Act regulations.
- Collaborated with marketing, sales, and finance teams to resolve customer complaints effectively.
- Coached new hires on credit card operations and customer service best practices to ensure adherence to policies.
Education
Some College - Emphasis On Business
Glendale Community College
Glendale, AZSkills
- Client Account Management
- Fraud Detection
- Excellent communication skills
- Reliable and punctual
Timeline
Sales Associate
Primovardos Salsa
07.2021 - 09.2022
Electronic Banking Specialist
Adecco Staffing
11.2006 - 01.2007
Sales Associate
Arizona Humane Society
10.2003 - 05.2004
Technician1
State of Arizona
09.2001 - 04.2002
Fraud Customer Service
Chase Bank
09.1996 - 09.1997
Customer Service Coordinator
Hayden Park Association
05.1995 - 05.1998
Credit Card Customer Service Representative
Bank of America
01.1991 - 05.1995
Some College - Emphasis On Business
Glendale Community College