Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Isabel Martinez

Minneapolis,MN

Summary

Dynamic collaborator with 10+ years of experience, a proven track record, excelling in customer service, healthcare and construction related field. I leverage strong data entry skills and attention to detail to optimize operations. Committed to enhancing team productivity through successfully meeting deadlines and working independently or in a team setting.

Overview

6
6
years of professional experience

Work History

Office Administrator

Caliber Collision
Minneapolis, MN
11.2024 - 11.2025

Delivered extraordinary customer service in a fast-paced environment.
Monitored work volume and implemented sales techniques to maintain work
volume above a threshold of 85%. Coordinated administrative functions such as communications, management, and meticulous record keeping. Optimized payment collection systems for AP/AR, achieving a continuous goal of zero outstanding balances at month-end close.

Registration Specialist

Allina Health
Fridley, MN
01.2022 - 09.2024

Effectively communicated with patients to confirm and record patient's demographics to ensure 100% accuracy in medical records, verified insurance benefits utilizing EPIC software. Processed and verified proper document completion upon requests for Release of Information, FMLA, Workers Comp and Disability purposes while maintaining company and HIPAA standards and regulations regarding security and patient confidentiality.

Office Administrator

Erie Home
Bloomington, MN
03.2020 - 05.2023

Administrative support to ensure the smooth and efficient sale operations.
Maintained and monitored multiple databases for sales, finance and
projection of installation. Recollected data to implement in weekly meeting
reports. Successfully meet $1m monthly office quota for sales within given
deadlines.

Education

R/NA License -

International Institute of Minnesota
Saint Paul, MN
03-2026

Associate of Applied Science -

Minneapolis Technical College
Minneapolis, MN
01-2026

High School Diploma -

Spring Lake Park High School
Spring Lake Park, MN
01-2014

Skills

  • Data entry and database management
  • Medical terminology proficiency
  • Prioritization
  • Bilingual fluency in Spanish
  • HIPAA
  • Critical thinking
  • Organization and time management
  • Attention to detail
  • Compassionate patient care
  • Problem Solving
  • 60 WPM
  • Dependability and punctuality
  • Project Coordination
  • Office management
  • Budgeting and invoicing
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), Salesforce, Epic, Google Workspace

LANGUAGES

Fluent - Spanish

Timeline

Office Administrator

Caliber Collision
11.2024 - 11.2025

Registration Specialist

Allina Health
01.2022 - 09.2024

Office Administrator

Erie Home
03.2020 - 05.2023

R/NA License -

International Institute of Minnesota

Associate of Applied Science -

Minneapolis Technical College

High School Diploma -

Spring Lake Park High School
Isabel Martinez