
Dynamic collaborator with 10+ years of experience, a proven track record, excelling in customer service, healthcare and construction related field. I leverage strong data entry skills and attention to detail to optimize operations. Committed to enhancing team productivity through successfully meeting deadlines and working independently or in a team setting.
Delivered extraordinary customer service in a fast-paced environment.
Monitored work volume and implemented sales techniques to maintain work
volume above a threshold of 85%. Coordinated administrative functions such as communications, management, and meticulous record keeping. Optimized payment collection systems for AP/AR, achieving a continuous goal of zero outstanding balances at month-end close.
Effectively communicated with patients to confirm and record patient's demographics to ensure 100% accuracy in medical records, verified insurance benefits utilizing EPIC software. Processed and verified proper document completion upon requests for Release of Information, FMLA, Workers Comp and Disability purposes while maintaining company and HIPAA standards and regulations regarding security and patient confidentiality.
Administrative support to ensure the smooth and efficient sale operations.
Maintained and monitored multiple databases for sales, finance and
projection of installation. Recollected data to implement in weekly meeting
reports. Successfully meet $1m monthly office quota for sales within given
deadlines.
Fluent - Spanish