Isabel Coles
Southern Pines,NC
Summary
Dynamic Realtor with a tech-savvy mindset, adept at enhancing client relations and streamlining transactions. Leveraged strong organizational skills at Dr. Martin DDS to improve front desk operations. Proven ability to foster loyalty through exceptional service and effective communication, ensuring client satisfaction and repeat business.
Overview
12
12
years of professional experience
Work History
Realtor
Self Employed
Southern Pines, NC
04.2024 - Current
- Assisted clients in navigating real estate transactions, ensuring clarity and satisfaction throughout the process.
- Conducted property showings, effectively communicating features and benefits to prospective buyers.
- Managed listings on multiple platforms, enhancing visibility and attracting potential buyers.
- Collaborated with mortgage lenders to facilitate financing options for clients, streamlining purchasing processes.
- Developed strong relationships with clients through regular follow-ups and personalized service, fostering loyalty and referrals.
- Coordinated open houses and promotional events, increasing community engagement and brand awareness.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Wrote contracts to outline sales and purchases of properties.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Receptionist
Dr.Martin DDS.
Richmond VA
04.2017 - 06.2019
- Managed multi-line phone system, directing calls to appropriate dental staff.
- Provided friendly front desk support, enhancing patient experience and satisfaction.
- Coordinated insurance verification and billing inquiries with patients timely.
- Maintained cleanliness and organization of reception area to uphold professional environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Platoon Sergeant
United States Marine Corps
Quantico, VA
04.2013 - 04.2017
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Education
Isabel Coles
Midlothian, VABachelor of Arts -
University of Richmond
Richmond Virginia Skills
- Client relations
- Tech-savvy mindset
- Staff management
- Administrative support
- Local area network
- Works well independently
Timeline
Realtor
Self Employed
04.2024 - Current
Receptionist
Dr.Martin DDS.
04.2017 - 06.2019
Platoon Sergeant
United States Marine Corps
04.2013 - 04.2017
Isabel Coles
Bachelor of Arts -
University of Richmond