Isabel Noriega
Eastvale,CA
Summary
Dynamic, customer-focused professional with experience in sales, leadership, and fast-paced service environments. Strong communicator, skilled in problem-solving, multitasking, and building positive relationships. Currently, a master's student, bringing a strong work ethic and commitment to growth.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
Eastvale, CA
11.2024 - Current
- Supervised and supported a team of 4 to 10 individuals at a time, increasing business efficiency.
- Provide coaching and support to employees to maintain customer service standards and beverage quality.
- Managing shift deployment by delegating tasks, monitoring floor coverage, and constantly adjusting positions based on store needs.
- Increasing sales by promoting seasonal beverages, upselling modifiers, or food items to meet the store's goals.
- Maintaining a clean store environment, in compliance with both Starbucks and food safety, and sanitation standards.
- Fostered a positive, collaborative work environment by modeling. Starbucks' mission and values.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Barista
Starbucks
National City, California
10.2021 - 11.2024
- Collaborated with team members in a fast-paced environment.
- Delivered friendly, efficient customer service.
- Prepared handcrafted beverages and food items to Starbucks' quality standards.
- Followed all food safety and sanitation procedures
Sales Representative
Metro by T-Mobile
San Diego, California
10.2020 - 09.2021
- Consistently met or exceeded sales goals.
- Maintained strong product knowledge to upsell confidently
- Resolved customer complaints by providing appropriate solutions promptly.
- Assisted customers with upgrades and new lines, while delivering excellent service
- Troubleshot basic device issues and provided technical support to customers
- Processed payments, handled sensitive customer information, and maintained account accuracy
Education
Bachelor of Arts - Forensic Psychology
Arizona State University
Tempe, AZ05-2025
Master of Science - Forensic Psychology
Arizona State University
Tempe, AZSkills
- Team leadership
- Communication
- Problem solving
- Time management
- Adaptability
- Conflict resolution
- Multitasking
- Organization and prioritization
Accomplishments
California Seal of Biliteracy
Languages
- English
- Spanish
Timeline
Shift Supervisor
Starbucks
11.2024 - Current
Barista
Starbucks
10.2021 - 11.2024
Sales Representative
Metro by T-Mobile
10.2020 - 09.2021
Bachelor of Arts - Forensic Psychology
Arizona State University
Master of Science - Forensic Psychology
Arizona State University