Summary
Overview
Work History
Education
Skills
Professional Summary
Certification
Timeline
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Isabel Otero

Denver,CO

Summary

  • Designed and implemented employee and labor relations strategy for the worlds largest meal kit company, in US and Canadian Markets.
  • Partnered with data insights teams to introduce investigation trends to ELT and influenced proactive measures resulting in proactive measures to enhance employee experience.
  • Led and managed employee relations investigations and compliance teams in all US distribution centers and corporate headquarters servicing over 13,000 internal stakeholders

Overview

18
18
years of professional experience
1
1
Certification

Work History

Employee Relations Business Partner

Sephora, LVMH
Denver, CO
01.2024 - Current
  • Assisted in developing and implementing proactive labor relations strategy for US Distribution Centers.
  • Implemented and led Union Awareness Training and Employee Experience Training across US Distribution Centers to include strike and walkout guidelines.
  • Collaborated with Human Resources personnel to ensure that policies were implemented fairly and consistently across the organization.
  • Collaborated in the implementation of point attendance policy impacting 5,000 non-exempt DC employees.
  • Built ER/HR partnerships to standardize workplace investigations, corrective action guidelines, and termination process

Senior Manager-Employee Relations & HR Compliance

HelloFresh
Denver, CO
05.2022 - 01.2024
  • Supported companies labor relations strategy across US Distribution Centers.
  • Conducted TIPS/FOES Labor Relations Training across 10 Distribution Centers and participated in labor relations responses to employee strike and walkout guides.
  • Built and Implemented Canada Employee Relations Investigations program.
  • Advisor to 20+ HR Business Partners via multiple business lines of terminations, performance management, policy development and interpretation, compliance, and employee engagement.
  • Led 350 Title VII and EEO and complex ER matters, and an advisor to HRBP on internal conflict and policy violation matters.
  • Consultant and guide to over 900+ non-EEO matters to advise on interview preparation, findings, corrective action and conflict resolution best practices.
  • Lead partner with Legal to ensure policy and applicable compliance with local and state laws and regulations.
  • Analyze employee expereience trends with ELT and provide guidance on proactive strategies solutions, and modifications to programs and policy.
  • Served as an employee relations collaborator with operations at core site distribution centers across 4 states totaling 8,000+ non-exempt employees to identify risk, gaps, and methods to enhance employee experience.

Employee Relations Manager

HelloFresh
Denver, CO
03.2021 - 05.2022
  • Led workplace investigations, including interpersonal conflict, ethics reports, and allegations of harassment, discrimination, and retaliation across two distribution center of 1400+ exempt/non-exempt employees.
  • Partner with People teams to address performance discipline and advise on corrective action measures.
  • Liaised with legal and management in analysis and resolution of issues, grievances and conflicts.
  • Analyzes information and data necessary to define and discern cost and policy implications of negotiations and disputes.
  • Lead trainer of sexual harassment training, resulting in 2000+ exempt manager classroom training.
  • Lead trainer on workplace investigations across all HR business lines.

Human Resources Manager

HelloFresh
Denver, CO
01.2018 - 03.2021
  • Responsible for acquisition operations and integration and people team evolution.
  • Served as a strategic partner to senior leadership to drive extensive cultural and operation development needed to rapidly expand site capabilities, engagement footprint, and human capital development for a 1400+ direct hire distribution center.
  • Directed HR programs, policies and processes to improve operation efficiency resulting in a 27% increase in throughput capability via daily and weekly business routines and standardized processes.
  • Analyzed contingent workforce demand to implement cost savings strategies that increased direct hire ratio to a 90/10 direct hire model.
  • Created and implemented employee resource groups as results of "you spoke, we listened" action planning, socializing DE&I principles and activities to over 1400+ internal stakeholder.

Talent Development Specialist/Recruiter

HelloFresh
Aurora, CO
01.2016 - 01.2018
  • Responsible for the full cycle recruiting process for both internal and external candidates to fill current and future openings by creating a talent pipeline to coincide with the organization’s growth strategy.
  • Evaluated incoming applications and actively sources passive candidates to select management talent that aligns with HF management profile and culture.
  • Lead hiring strategy and process to ensure successful hiring and onboarding to meet staffing needs.
  • Develops market based or regional partnerships to support recruiting efforts in the region.
  • Owns the manpower planning and talent selection process for all non-exempt business lines.
  • Built employment brand and increases company presence by establishing relationships with universities, networking organizations, community based organizations, workforce centers and vendors to provide a pipeline of qualified and talented candidates.

Senior Probation Officer

City and County of Denver
Denver, CO
01.2006 - 08.2016
  • Developed and implemented department wide SOP's for over 5 levels of community supervision guidelines.
  • Lead trainer for over new and transitioning probation officers and cadets on court testimony, electronic monitoring, motivational interviewing, NCIC/CCIC investigations.
  • Initiated key partnerships with criminal court judges to establish bond regulations and recidivism metrics to determine bond conditions through pre-sentence investigations.
  • Collaborated with state and district court to create the victim assistance program which standardized notification procedures for victims and offenders.
  • Representative for Denver's PEAK Academy-Six Sigma Certification, and led department GEMBA walks.
  • Led for over 10+ years department case audits to ensure state and district compliance.

Education

MBA - Business Administration

University of Phoenix
Phoenix, AZ
12.2014

Bachelor of Arts - Political Science (Administration of Justice)

Colorado Mesa University
Grand Junction, CO
05.2002

Skills

  • Attorney Client Privilege and Investigations
  • Employee and Labor Relations
  • ADA/Interactive Process
  • Organizational Leadership and Development
  • Performance Management
  • Policy Development and Implementation

Professional Summary

Results-focused people relations and human resources professional with over a decade of operational experience in HR processes and leading high performing teams across public and government agencies. Focusing on workplace investigations, proactive labor relations strategy, conflict resolution, and employee engagement. Expertise in taking a collaborate approach in identifying risk and implementing best practices which promotes employee happiness and a positive work environment.

Certification

  • Ascend Leadership Program
  • OSHA 10 Compliance Certification
  • Six Sigma Master Black Belt Certification
  • National Crime Investigations and Certification-Colorado Department of Safety

Timeline

Employee Relations Business Partner

Sephora, LVMH
01.2024 - Current

Senior Manager-Employee Relations & HR Compliance

HelloFresh
05.2022 - 01.2024

Employee Relations Manager

HelloFresh
03.2021 - 05.2022

Human Resources Manager

HelloFresh
01.2018 - 03.2021

Talent Development Specialist/Recruiter

HelloFresh
01.2016 - 01.2018

Senior Probation Officer

City and County of Denver
01.2006 - 08.2016

MBA - Business Administration

University of Phoenix

Bachelor of Arts - Political Science (Administration of Justice)

Colorado Mesa University

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Isabel Otero