Isabel Perez-Marty
Austin,Texas
Summary
Resourceful Front of House Employee known for high productivity and efficient task completion. Skilled in customer service, conflict resolution, and time management. Excel at using communication, adaptability, and teamwork to enhance guest experience and streamline operations. Committed to maintaining a hard work ethic, and putting it to use in my future endeavors. Pursuing firefighting, I'm dedicated, disciplined, and have the grit to fulfill my dream.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front of House Employee
Phil's Icehouse
Austin, Texas
05.2025 - Current
- Took customer orders accurately and communicated them to the kitchen staff.
- Greeted customers warmly and provided menu information at Phil's Icehouse.
- Maintained cleanliness of dining area, ensuring a pleasant environment for guests.
- Assisted in food preparation by assembling orders and restocking supplies as needed.
- Handled cash transactions and processed payments using point-of-sale systems.
- Collaborated with team members to deliver excellent customer service during busy hours.
- Resolved customer inquiries and concerns promptly to enhance guest satisfaction.
- Participated in training sessions to learn about menu items and service standards at Phil's Icehouse.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Greeted customers and provided friendly customer service.
- Answered phone calls, took reservations, and answered inquiries.
- Performed opening and closing duties such as counting money, organizing supplies.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Assisted with training new front of house employees on procedures and policies.
Retail Sales Associate
Parker + Scott
Austin, TX
04.2024 - 05.2025
- Maintained store cleanliness and organization to enhance shopping experience.
- Stocked shelves and ensured products were properly displayed and labeled.
- Conducted inventory checks to maintain accurate stock levels and prevent shortages.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Demonstrated knowledge of store products and services.
- Organized displays to attract customers and promote sales.
- Created price tags and merchandise signs for new items.
Education
High School Diploma -
Mccallum High School
Austin, TX05-2025
Associate of Science - EMT
Austin Community College
Austin, TXSkills
- Customer service
- Team collaboration
- Time management
- Inventory management
- Conflict resolution
- Food safety standards
- Effective communication
- Attention to detail
- Strong work ethic
- Punctuality and reliability
- Problem-solving
- Positive demeanor
- Multilingual
Affiliations
- Band
- Excersise
- Hiking
- Friends
- Family
Languages
English
Professional
Spanish
Native/ Bilingual
Accomplishments
- I received 8th place at Area Auditions for clarinet
- I received grade 1s at solo and ensemble and went to state in 11th grade
- I was a section leader for two years
- I was the McCallum band president senior year
- I was a soloist two years in a row in the marching band show
Certification
- CPR certification
Timeline
Front of House Employee
Phil's Icehouse
05.2025 - Current
Retail Sales Associate
Parker + Scott
04.2024 - 05.2025
High School Diploma -
Mccallum High School
Associate of Science - EMT
Austin Community College