Isabel Robayo
Homestead
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Mobile Expert
T Mobile
27381 S Dixie Hwy
06.2022 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Conducted regular audits of display merchandise, ensuring accurate pricing information was displayed clearly for customers'' benefit.
- Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Nike
250 E Palm Dr
02.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Check Cashier/ International Transfer/Operation Manager
EXITO JC INC.
03.2017 - 07.2019
- Ability to accounting financial transactions for international payments
- Manage customer information using data software to ensure confidential payments
- Experienced in customer service and customer relations
- Skilled in using and working with QuickBooks, cash flow, balancing cash payments.
Waitress
Pueblito Paisa Ranch
08.2016 - 02.2017
- Experienced in service and customer satisfaction
- Skilled in fast-paced environment.
Cine Colombia/ Cinemas
09.2015 - 04.2016
Secretary
03.2015 - 08.2015
Education
Nails Technician -
Beauty Schools of America
Homestead, FL11.2017
English Course -
South Dade Technical College
Homestead, FL06.2017
College of Law -
Universidad Libre
Santiago de Cali, Colombia05.2016
High School Diploma -
Colegio Santa Dorotea
Santiago de Cali, Colombia06.2013
Skills
- Customer Service
- Cash Handling
- Creative Thinking
- Team Supervision
- Adaptable and Flexible
- Attention to Detail
- Store Opening and Closing
- Honest and Dependable
- Team Leadership
- Reliable and Responsible
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Mobile Expert
T Mobile
06.2022 - Current
Sales Associate
Nike
02.2021 - 03.2022
Check Cashier/ International Transfer/Operation Manager
EXITO JC INC.
03.2017 - 07.2019
Waitress
Pueblito Paisa Ranch
08.2016 - 02.2017
Cine Colombia/ Cinemas
09.2015 - 04.2016
Secretary
03.2015 - 08.2015
Nails Technician -
Beauty Schools of America
English Course -
South Dade Technical College
College of Law -
Universidad Libre
High School Diploma -
Colegio Santa Dorotea