Isabel Winter
Wichita,KS
Summary
Analytical problem-solver with talents for excellent customer service and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to demonstrating a strong work ethic and receptive to training and direction. Passion for promoting a positive and productive work environment.
Overview
3
3
years of professional experience
Work History
Shift Manager
Ziggy's Pizza
03.2023 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Facilitated end of day bookkeeping and cash drawer balancing.
Server
Ziggy's Pizza
03.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Farmers Market Management Staff
Old Town Farm And Art MArket
09.2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Responsible for set up and tear down of all necessary market equipment.
- Process customer transactions and vendor fees.
- built and maintained healthy relationships with vendors and regular customers.
- provided vital and helpful information for customers seeking assistance.
- Maintained knowledge of the Double Up Food Bucks program and its government rules and regulations.
Retail Clerk
Lavender Winks Gift Boutique
02.2021 - 09.2023
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout.
- Increased store revenue by upselling products and promoting special offers to customers.
- Maintained a clean and organized store environment, ensuring a pleasant shopping experience for customers.
- Assisted with inventory management, conducting regular stock checks and restocking shelves as needed.
- Provided excellent product knowledge, assisting customers in making informed purchasing decisions.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Supported overall store operations, performing tasks such as pricing items, cleaning, and organizing displays as necessary.
- Ensured accurate cash handling procedures were followed during transactions, minimizing errors and discrepancies.
- Processed returns and exchanges swiftly, maintaining customer satisfaction while adhering to store policies.
- Streamlined checkout process for customers, reducing wait times and increasing overall efficiency in the retail space.
- Stayed up-to-date on current promotions and sales events, effectively communicating this information to customers to drive sales opportunities.
- Boosted store''s appearance through consistent maintenance of merchandise displays, ensuring visual appeal for prospective buyers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Education
Associate of Science - General Studies
Coffeyville Community College
Coffeyville, KS05.2021
High School Diploma -
RIAL Academy
Wichita, KS05.2019
Skills
- Safety Compliance
- Quality Assurance
- Equipment Troubleshooting
- Payment Processing
- Energetic and Enthusiastic
- Handling Customer Complaints
- Accurate Money Handling
- Punctual and Reliable
- Interpersonal Skills
- Documentation and Reporting
- Decision-Making
Timeline
Shift Manager
Ziggy's Pizza
03.2023 - Current
Server
Ziggy's Pizza
03.2023 - Current
Farmers Market Management Staff
Old Town Farm And Art MArket
09.2021 - Current
Retail Clerk
Lavender Winks Gift Boutique
02.2021 - 09.2023
Associate of Science - General Studies
Coffeyville Community College
High School Diploma -
RIAL Academy
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