Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Isabela Banos

Miami,FL

Summary

A year of experience in contract administration and management. Proficient in monitoring contractor's performance with contract requirements and contract funding and expenditures. Detail-oriented in planning and managing procurement programs and contracting activities. Thorough in administering contract processes and ensuring policy and regulatory compliance. Committed to resolving contractor performance issues by devising solutions. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager

UniVista Insurance
08.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Benefit Coordinator

Univida Medical Centers
02.2022 - 08.2022
  • Educated new hires about different benefit plans.
  • Kept programs in line with plan structure, company policy and legal requirements.
  • Evaluated different providers offering range of services, coverages and plan options to pick optimal choice.
  • Audited benefit programs and agreements to optimize service delivery.
  • Assessed client requirements and developed targeted benefits solutions.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Personal Trainer

Fitness International LLC
09.2021 - 06.2022
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Demonstrated proper technique for exercises to avoid injuries.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Maintained up-to-date knowledge of fitness training methods to inform approach.
  • Assisted individuals in setting achievable fitness goals, monitoring progress for success.

Front Desk Customer Service Representative

Barry's Bootcamp
08.2020 - 08.2021
  • Greeted and verified members and guests upon entry to optimize security.
  • Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
  • Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
  • Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promptly responded to inquiries and requests from prospective customers.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Armed Security Officer

Eagle Globe Protective Services
04.2019 - 08.2020
  • Underwent and maintained firearms certification in compliance with state laws and organizational standards.
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked personnel ID badges and issued temporary credentials to visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.

Education

GED -

Francisco Frexes Mercade

Associate of Arts - Psychology

Miami Dade College
Miami, FL
12.2024

Skills

  • Executive Calendars
  • Directing Team Members
  • Rewards Program Oversight
  • Performance Tracking and Evaluations
  • Time Management
  • Customer Relations

Certification

  • Licensed Health Insurance Agent
  • Certified Personal Trainer
  • Licensed Security Officer
  • Certified CPR and AED

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Manager

UniVista Insurance
08.2022 - Current

Benefit Coordinator

Univida Medical Centers
02.2022 - 08.2022

Personal Trainer

Fitness International LLC
09.2021 - 06.2022

Front Desk Customer Service Representative

Barry's Bootcamp
08.2020 - 08.2021

Armed Security Officer

Eagle Globe Protective Services
04.2019 - 08.2020

GED -

Francisco Frexes Mercade

Associate of Arts - Psychology

Miami Dade College

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Isabela Banos