Isabela Barrera
Richmond,VA
Summary
Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Pepes Mexican Food
Richmond, VA
06.2025 - Current
- Greeted and seated guests efficiently, ensuring a welcoming atmosphere.
- Collaborated with staff to address customer needs and enhance dining experiences.
- Assisted in maintaining cleanliness and organization of front-of-house areas.
- Handled guest inquiries and complaints professionally to ensure satisfaction.
- Provided support during busy periods to maintain service quality and efficiency.
- Updated waitlists promptly, managing expectations for guests effectively.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Advised customers about special offerings and menu items to help drive sales.
- Promoted business loyalty by fostering positive customer relationships.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
Team Member
7 Brew
Richmond, VA
02.2025 - 04.2025
- Provided exceptional customer service, ensuring positive experiences for all patrons.
- Operated espresso machines and coffee brewing equipment with precision and care.
- Maintained cleanliness and organization of work area to meet health standards.
- Handled cash transactions accurately, ensuring proper register balancing at end of shifts.
- Resolved customer inquiries and complaints effectively, fostering a welcoming environment.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
Education
High School Diploma -
Monacan High School
North Chesterfield, VA05-2027
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Conflict resolution
- Cash handling
- Handling complaints
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Hostess
Pepes Mexican Food
06.2025 - Current
Team Member
7 Brew
02.2025 - 04.2025
High School Diploma -
Monacan High School