Isabela Fernandez
Summary
Driven professional with proven customer service and time management skills, honed across roles at Journeys Kidz, Dunkin Donuts, and Sonic. Excelled in fast-paced environments, enhancing customer satisfaction and teamwork. Demonstrated expertise in cash handling and computer skills, ensuring operational excellence without compromising quality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate
Journeys Kidz
10.2023 - 06.2024
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed cash drawer, ensuring proper handling and balancing at the end of each shift.
Barista
Dunkin Donuts
06.2022 - 10.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Crew Member
Sonic
03.2022 - 05.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared drinks and collected payments.
- Collaborated with team members to complete orders.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Ridgway High School, Santa Rosa, CA, US
Santa Rosa, CA06.2023
Skills
- Customer Service
- Time Management
- Attention to Detail
- Cash Handling
- Flexible Schedule
- Computer Skills
Certification
Food Handlers License
Timeline
Associate
Journeys Kidz
10.2023 - 06.2024
Barista
Dunkin Donuts
06.2022 - 10.2023
Crew Member
Sonic
03.2022 - 05.2022
High School Diploma -
Ridgway High School, Santa Rosa, CA, US
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