Isabela Hernandez
Miami
Summary
Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service, and collaboration skills. Strong attention to detail along with terrific telephone and email etiquette.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
LA Fitness
Miami
09.2024 - 04.2025
- Responded to customer inquiries via phone and in person.
- Answered incoming calls, redirected callers to the appropriate personnel and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Education
Bachelor of Science - Environmental Science
Florida International University
Miami, FLSkills
- Customer service
- Effective communication
- Problem solving
- Sensitive information handling
- Telephone etiquette
- Fluent in Spanish and Portuguese
Accomplishments
- Graduated high school in the top 10 of students, took a variety of honors and AP courses. Participated in the mock trial team from junior to senior year.
- Worked with a team of students to win both 1st place in Mock Trial districts and 2nd place in the state of Florida.
Timeline
Front Desk Receptionist
LA Fitness
09.2024 - 04.2025
Bachelor of Science - Environmental Science
Florida International University
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