Summary
Overview
Work History
Education
Skills
Timeline
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ISABELA SIMON

Panorama City,CA

Summary

Driven professional with extensive experience as an Administrative Assistant at Compassionate Hospice Inc., where I excelled in insurance verification and delivering exceptional customer service. Skilled in multi-line phone systems and appointment scheduling, I significantly enhanced patient intake processes and data accuracy, demonstrating strong follow-up skills and a commitment to confidentiality. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

2
2
years of professional experience

Work History

Intake Coordinator

LA Elder Hospice & Palliative Care, Inc.
11.2022 - 07.2024
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Completed intake assessment forms and filed clients' charts.

Administrative Assistant

Compassionate Hospice Inc
06.2022 - 11.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Administrative Assistant

Socal Hospice Inc.
03.2022 - 05.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Created and updated records and files to maintain document compliance.

Education

Master of Arts - Nursing

Virgen Milagrosa University Foundation
San Carlos City, Pangasinan
11.2012

Bachelor of Science - Nursing

Virgen Milagrosa UNiversity Foundation
San Carlos City, Pangasinan
04.2005

Skills

  • Insurance Verification
  • Follow-up skills
  • Multi-Line Phone Systems
  • Appointment Scheduling

Timeline

Intake Coordinator

LA Elder Hospice & Palliative Care, Inc.
11.2022 - 07.2024

Administrative Assistant

Compassionate Hospice Inc
06.2022 - 11.2022

Administrative Assistant

Socal Hospice Inc.
03.2022 - 05.2022

Master of Arts - Nursing

Virgen Milagrosa University Foundation

Bachelor of Science - Nursing

Virgen Milagrosa UNiversity Foundation
ISABELA SIMON